Overview:
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
About The Role:
This position's starting salary is $75,000 (Depending on experience). This is for proposed business and all offers are contingent upon Transdev's award of the contract in El Monte, California.
Responsibilities:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
About The Role:
This position's starting salary is $75,000 (Depending on experience). This is for proposed business and all offers are contingent upon Transdev's award of the contract in El Monte, California.
Responsibilities:
- Working with Department Manager to ensure that written policy and procedure are followed.
- Oversees all aspects of the Call Processing Unit. Ensures Call Processing Unit contractual requirements are met or exceeded. Reviews revised and implemented policies and procedures for the Call Processing Unit according to the contract.
- Coordinating training plans for new hires and cross-training as needed within the department.
- Coordinating monthly department meetings.
- Other duties as assigned.
- High School diploma or equivalent
- Must know telecommunications equipment and automated scheduling and dispatch system
- Excellent communication and negotiation skills, ability to influence without authority.
- Must be able to work in a team-oriented environment.
- Must be dependable and proficient in time management, meeting deadlines, and multi-tasking.
- Must be able to work a flexible schedule which may include weekends.
- Must have a working knowledge of the Trapeze scheduling software.
- Supervisory experience is required.
- Minimum three-year experience working in a Call Center environment.
- Exceptional customer service skills and professional customer-focused telephone manners.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
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