Salary: $19.30 - $22.60 starting, DOE.

Chapa-De invites you to consider a Call Center Representative career. This is your opportunity to join a passionate culture of people focused on providing high quality care to American Indians and low-income members of our communities. Our clinics also offer a fantastic work-life balance and phenomenal benefits.

Benefit Highlights:

• Employee annual raises when meeting or exceeding job expectations
• Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents.
• 17 days PTO per year
• 11 Paid Holidays
• Retirement Plan with 6% match
• Fantastic work/life balance
• Opportunities for career advancement

Call Center Representative

Delivering an amazing patient experience, through assisting our patients with scheduling appointments, confirming appointment times, insurance and eligibility and providing prompt and accurate responses to any questions they may have. The CCR serves as liaison between Chapa-De staff, other agencies, and patients via the phone with an emphasis on team-based care.

Call Center Job Duties:

• Accurately schedule patients ensuring that schedule reflects appropriate clinician and effective use of clinical hours.
• Monitor no-shows/cancellations for available slots where same day appointments can be scheduled.
• Confirm next day appointments addressing appointment time, insurance, and Medi-Cal eligibility.
  
• Answer telephones, handling calls as needed and taking messages when appropriate.
• Maintain appropriate boundaries concerning medical advice and patient triage.
• Communicate frequently with the clinical team regarding patient requests, scheduling issues or other aspects of duties.

Experience and Skills:

MINIMUM QUALIFICATIONS:

• High school diploma required or equivalent.
• Average proficiency using a computer to accomplish work.
• Basic knowledge of medical terminology.

** Must have received or be willing to receive the COVID - 19 vaccine before date of hire to be considered for employment.

Indian Preference. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473). In other than the above, Chapa-De Indian Health Program, Inc. is an Equal Opportunity Employer.

About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals by providing convenient access to high quality, compassionate care. We have multidisciplinary health care teams that provide a broad spectrum of services including adult and pediatric primary care, nutrition and health education, women's health services, dental care, orthodontia, mental health and substance abuse counseling, psychiatry, optometry, and pharmacy.

As an Equal Opportunity Employer, Chapa-De recognizes that our strength lies in our people.

We are committed to the principals of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or Local laws. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation.

Post job offer: pre-employment physical, pre-employment drug screen, TB test, proof of COVID-19 vaccination and annual flu shot (during flu season) are required as a condition of employment. Additionally, your authorization to release information for criminal background check is a contingency for an offer of employment.

Job Benefits:

Full benefit package including medical, dental and vision insurance, paid time off, life insurance, LTD, and retirement plan.

From: Chapa-De