Call Center Representative Job at State of New Jersey
Duration: 5 Months contract with possibility of Extension
Short Description :
The health profession e-Licensing support Candidate will be responsible for assisting external customers (licensees and applicants) of the BHPL e-Licensing
Complete Description :
The specialist will:
- Guide customers through proper use of the vendor-managed licensing system
- triage, troubleshoot, resolve, and escalate customer issues as necessary
- create and track customer tickets
- provide high-level answers to general BHPL licensing process questions
- handle customer phone calls and respond to email requests
- create systems to compile and archive frequent responses to assist building the elicensing support website
Required Skills :
- Customer Service - Call Center
- Communication (telephonic and email)
- Triaging issues
- Microsoft suite skills (outlook, teams)
- Analytical thinking
- Follow-up
Job Type: Contract
Salary: $23.00 - $28.00 per hour
Schedule:
- Evening shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Boston, MA 02114: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you comfortable to work on 5 Months contract with possible extension?
- How much experience you have in Call Center?
Work Location: One location
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