The Opportunity

Minimum pay rate: $17.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Responsibilities

• Design and facilitate training curriculum for new hires, as well as actively implements continuing education training across the department.
• Creates standard operating procedures for current and new processes that need to be implemented.
• Assess training effectiveness and defines future needs by reviewing and analyzing team performance metrics.
• Identify individual training needs and utilize different techniques to adapt to different learning styles.
• Adapt to changes in training schedule as needed.
• Identify opportunities to streamline processes and implement changes.
• Collaborate with other department leaders to promote best practices.
• Help troubleshoot and report technical issues.
• Perform quality assurance audits, and active daily remote monitoring of new hires, and collectively across the department.
• Conduct effective and efficient one on one meetings with new hires and team members consistently.
• Oversee the department's information flow including updating confluence, training documents, and all standard operating procedures.
• Attend department meetings as assigned.
• Support as an agent when needed, spike in volume, call-offs, etc
• Work alongside department leadership in identifying trends, and performance gaps, and developing training initiatives to rectify and improve performance.
• Other tasks as needed.

Qualifications

• Previous customer service, leadership, and training experience.
• Excellent written communication skills: grammar, sentence structure, and spelling.
• Ability to work independently and maintain organization.
• Advanced professional communication skills, both written and oral.
• Computer literate with the ability to learn new applications quickly.
• Positive attitude with proven ability to work well with teams.
• Strong typing skills.
• Creative thinking and utilization of gamification in a training remote environment.

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.