Come Join an Upbeat, Fast-Paced Team!

Urology Associates (UA) in Nashville, TN, is seeking a self-motivated, positive, friendly face to join our Care Teams as a "Floater" Care Coordinator. Interested candidates for the Care Coordinator position should be able to multi-task with a smile. This position works closely with a medical provider and a Clinical Assistant to form a Care Team, has direct interaction with patients daily, schedules surgery, obtains authorization, obtains benefits, returns phone calls, etc.

Qualifications:

• 1-2 years or more of surgery scheduling experience is preferred (but not required)
• Experience in urology is preferred (but not required)

Job offers are contingent upon a clear background check and drug screen.

UA also offers a fantastic Benefits Package:

• Company Paid Holidays
• Vacation and Sick Time, Plus 2 Personal Days a Year
• Medical and Vision Insurance
• Dental Insurance
• Basic Life Insurance (Company Paid!)
• Optional Short-Term Disability
• Optional Additional Life Insurance for Employee and/or Family Members
• Health Savings Account options
• Profit Sharing (Company Paid!)
• Employer Match for Retiring Savings!

If you meet the above description and want to continue your career in a market-leading healthcare office, we'd love to hear from you. Please send us your resume today. This is an immediate opening. Don't hesitate! Best of luck to you, and have a fantastic day.

General Summary: The Care Coordinator, a non-exempt position, is responsible for the non-clinical functions of the Care Team, works in conjunction with the Physician and the M.A. to provide an efficient and high quality care experience for the patient.

Essential Job Responsibilities:

• Schedules all office appointments.
• Schedules all surgeries.
• Obtains and inputs patient demographics and basic payer information into computer system; updates information as necessary when booking appointments.
• Obtains referrals & authorizations for surgeries and office-based procedures as necessary.
• Scans into EHR patient paperwork, including lab, CT, X-ray and pathology results, correspondence, outside records and other documents as necessary.
• Handles telephone calls for physician; takes messages as necessary, and prioritizes urgent calls appropriately.
• Handles telephone calls for physician and M.A. when in clinic; takes messages as necessary, and prioritizes urgent calls appropriately.
• Sorts-routes-electronically files incoming correspondence and patient records.
• Acts as liaison for physician’s primary referrers.

Education: High School diploma.

Experience: Minimum one year of experience in surgery scheduling in a medical practice or hospital setting.

Other Requirements: None

Performance Requirements:

Knowledge:

• Knowledge of the medical practice protocols related to scheduling patient appointments and scheduling surgery.
• Knowledge of both manual and computerized scheduling systems.
• Knowledge of customer service principles and techniques.

Skills:

• Skill in communicating effectively with physicians/clinicians about scheduling preferences.
• Skill in maintaining master appointment schedule on computer.
• Skills in communicating effectively with patients, making them feel comfortable and welcome within the practice.

Abilities:

• Ability to multi-task effectively, dealing pleasantly and efficiently with multiple phone calls, in-office patients, staff, physicians and others.
• Ability to troubleshoot situations and respond appropriately.
• Ability to communicate calmly and clearly with patients about their appointments or surgeries in all circumstances, including when they are ill or have an emergency.
• Ability to work not only as an effective member of their individual Care Team but as a member of the group of Care Coordinators within the practice.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, scanners, telephones, etc.

Mental/Physical Requirements: Mostly sedentary with some standing, walking, or reaching. Involves daily and repetitive data entry and periodic stress from the high volume of patient calls/requests.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Surgery Scheduling: 1 year (Required)
• Computer Skills: 1 year (Required)

Work Location: In person

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