Case Manager Job at Volunteers of America Mid-States

Volunteers of America Mid-States Louisville, KY 40203

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

Position Title: Case Manager I
Program: Supportive Services for Veteran Families (SSVF)
Department: VOA Honor
Reports to: Program Manager
Status: FT- Exempt
Location: Louisville, KY


OVERVIEW:
The SSVF program assists Veterans who are homeless or at-risk of
homelessness end their housing crisis. The goal of the SSVF Case Manager is to
assist veterans in ending their housing crisis, enhance their independent living
skills by providing supportive services and education, connect them with
community resources, and empower them to maintain long-term housing
stability and self-sufficiency.


QUALIFICATIONS:
  • Education/Experience: This position requires a Bachelor’s degree in
social work or related field; at least five (5) years of experience in the
field and no degree; or a Veteran with three (3) years of related work
experience.

RESPONSIBLITIES:
1. Provides outreach to community to increase awareness of SSVF and
recruit veteran families to the program
2. Provides case management duties, including:
a) Perform assessment and developing/monitoring case plans and
conducting necessary follow-up activities.
Louisville, KY
b) Establish linkages with appropriate agencies and service
providers in the area/community.
c) Provide referrals and coordinating with VAMCs and other
service providers to provide health care services and daily living
services to participants.
d) Decide how resources are allocated to participants on the basis
of need.
e) Educate participants on issues, such as supportive services
availability and participant rights.
f) Provide assistance to participants in obtaining VA benefits.
g) Provide assistance to participants in obtaining and coordinating
other public benefits.
h) Provide/refer for supportive services to participants, including
personal financial planning services, transportation services,
income support services, fiduciary and representative payee
services, legal services, child care, and housing counseling.
i) Complete required documentation (including progress notes)
within 48 hours of contact, and entering data into the
Homeless Management Information System (HMIS).
j) Demonstrate good clinical judgment in decision making
regarding participants.
k) Demonstrate ability to relate to Veterans and their families in a
culturally appropriate manner.
l) Performance Quality Improvement (PQI) duties as assigned by
supervision & PQI Committee.
m) Facilitate the Critical Time Intervention (CTI) evidence-based
model to program participants.
3. Work in partnership with other SSVF Case Managers, Intake
Coordinators, and Outreach Workers; and participate in regular case
consultation.
4. Advocate for the Veteran, integrating cultural values into their case plan.
5. Identify systemic barriers and communicates with organizational
leadership about these barriers to work collaboratively to find viable
solutions.
6. Comply with all policies and procedures of the program and the Council
on Accreditation.
BENEFITS:
  • Competitive salary and a comprehensive benefits package
  • Medical, Dental, Prescription Drug Coverage and Vision
  • Life Insurance
  • Long-Term Disability
  • Short Term Disability
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Critical Illness
  • 403B Retirement Savings Plan
  • Employee Assistance Program
  • Paid Vacation Time (based on eligibility)
  • Paid Sick Time (based on eligibility)


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.



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