The Center Director is responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the Center. The Center Director is also responsible for managing the day-to-day Center operations to ensure a consistent, quality educational experience for Sylvan customers while managing costs. He/she ensures that policies and procedures are executed according to Sylvan standards. The Director manages and coaches Center staff and serves as the principle point of contact for the Franchisee.

ESSENTIAL JOB FUNCTIONS

· Ensures timely and high quality personal customer service response to all calls and walk-in inquiries; Ensures calls get answered during business hours

· Manages the day-to-day operation of the Center

· Meets sales and expense financial targets

· Monitors and tracks Center performance, Profit and Loss controls, revenues, expenses, and fee collection; Recommends and implements interventions to improve performance

· Selects, develops, motivates, and monitors Center staff; Conducts regular performance reviews

· Reviews all corporate communication and ensures communications flow to the Center’s staff

· Supports Director of Education with ensuring good instructional management

· Confers with customers at each stage of the customer lifecycle; Directs the sales and service process throughout the customer lifecycle to keep customers enrolled

· Promotes financing options that meet the customer’s needs and manages the application/closing process

· Manages marketing and sales activities to drive new enrollments

· Establishes and maintains collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizations

· Conducts school visits to establish and maintain relationships with school personnel for partnership and marketing purposes

· Ensures the professional appearance of the Center according to Sylvan standards

· Ensures adherence to established Sylvan operating standards with particular attention to student safety and well-being

KNOWLEDGE REQUIRED

· Four year degree required

· A minimum of three years of customer service experience; Retail sales experience preferred

· Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools

· Experience using Microsoft Word and other standard business applications used by the Center

· Knowledge of general office equipment such as copiers, printers, and office phones

· Experience using social media (Facebook, Twitter, etc.) preferred

· Familiarity with instructional technology and tablet computers preferred

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Masks encouraged for those who are unvaccinated. Disinfecting and cleaning of common areas and surfaces between each session.

Ability to commute/relocate:

• Austin, TX 78729: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Classroom Teaching: 1 year (Preferred)
• Sales, Retail & Customer Support: 1 year (Preferred)

License/Certification:

• Teaching Certification (Preferred)

Work Location: In person

Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.