THE PERSON

Are you a detail-oriented strategist with exceptional time management skills? Do you have a strong attention span, avoid self-interest, and articulate the Why? If you are a hands-on multitasker looking to join a company with a modern, futuristic infrastructure, then this position is perfect for you!

Our ideal COO is:

• Direct. You’re a blunt, honest, and relentless communicator who can manage conflict and deal with tough topics. You’re confident, resolute, and sincere without being passive. You are comfortable standing up to the Visionary and standing your ground when it’s needed. You’re not a push–over and can say no.

• Experienced. Tech-savvy, finance-savvy and resourceful, you have an entrepreneurial mindset and can speak our Visionary’s language. You’re well-rounded and able to connect with people of all levels. You are data-driven, innovative, and solutions-oriented. You’re business savvy and comfortable in a corporate setting.

• Approachable. You’re the face of the company, welcoming, friendly, and kind. You serve as a brand mascot, championing the organization. You are patient, humble, and can laugh at yourself. You connect well with others and have been described as trustworthy, calm, and an active listener. You’re a collaborative presenter who motivates others around you.

• Realistic. You’re logical, forward-thinking, and unafraid to fail. You see the big picture and don’t consider this job as a steppingstone. You understand business, over and above operations. You’re a creative and adaptable project manager with strong follow-through.

Our ideal COO proposes imaginative, bold, and compelling solutions to company problems. We are looking for someone who is organized, confident, and able to negotiate.

We run on the Entrepreneurial Operating System (EOS®) where everyone is working towards the same Vision. All positions maintain key quarterly objectives and clear accountabilities. The main accountabilities for this role are:

• 85%+ of our restaurants meet COGs and labor targets

• 85%+ of our restaurants meet guest metrics (currently OSAT and Order Accuracy)

• 85%+ of our restaurants meet retention and bench expectations (retention must achieve top 25% for Fast Casual brands in Texas)

• 100% of our restaurants manage through change quickly and effectively

Additionally, the minimum expectations for an executive level role at Freebirds include exceptional contributions to:

• Revenue and Margin ideas

• Systems and process improvement

• Multi-year departmental planning (people and dollars against clear strategy)

• Budget management

• Setting an example for organization and meeting deadlines

• No egos, no excuses, comfortable sharing mistakes and a contributor to building team health

• Ability to wear multiple hats, roll up your sleeve and do whatever it takes

Our Mission, Vision, and Values:

• Mission: To deliver Craveable food and It’s Your World service to every guest as One Tribe

• Vision: To be the largest, most loved burrito brand in Texas

• Values: Teamwork, Relentlessness, Integrity, Best in Class, Empowerment: “TRIBE”

This is an in-office role based out of Austin, TX that will require up to 25% field travel.

RESPONSIBILITIES

• Communicates regularly to the CEO

• Acts as the strategic leader of Talent, Training, Catering, and Culinary or other Departments that do not yet have an executive level leader, as may be needed.

• Owns our four operational metrics: Guest Metrics, Margin Performance, Change Management, Retention

• Ensures proper organizational operational structure is in place for long-term success

• Drives organizational sales department success and metrics

• Owns restaurant operations, driving continuous improvement

• Owns the talent strategy for operations

• Drives operational training strategies

• Implements and measures major operational initiatives, including managing testing environments (Test Kitchen, IT, product procurement, etc.)

• Identifies new go-to markets opportunities

• Researches and ensures an optimal competitive position in marketplace

• Shares and drives our CEO's organizational goals, making them reality

• Makes sure departments are aligned around company objectives

• Champions and upholds culture across all areas of the organization

• Acts as a brand ambassador and face of the corporate executive team

• Develops a strong relationship with Visionary that allows for honest, pragmatic communication and vision alignment

• Owns corporate operations

• Owns the corporate talent acquisition strategy

• Owns training strategies for restaurant support center

• Implements and measures major initiatives cross-functionally

• Protects the continuity of the business and serves as interim CEO if needed

• Ensures continued organizational adherence to EOS® (Entrepreneurial Operating System).

QUALIFICATIONS

Required

• 3-5+ years advancing through GM, DO, or VP of Operations roles

• 5-7+ years of restaurant and/or operational to corporate progressive leadership

• Service industry experience (hospitality, hotels, retail, etc.)

• Leadership in the fast casual / hospitality industry

• Corporate and multi-unit experience

• Extensive project management experience

• Successful, provable growth metrics accomplishments in prior roles

• Influencing direction of company and people through metrics

• Has grown and developed organizational leadership/executive teams

• Responsible for organizational financial reporting

• Understands sales and growth functions

• Strong written and verbal communication skills

Preferred

• Proven, successful history of growing companies with revenues 80M+

• Understanding restaurant technology (such as internal support systems, software)

• 4-year degree in business or finance

• Has network in Texas

Desired

• MBA

• Continuous learning (such as certifications, training, etc.)

• Experience leading training, catering, and/or talent acquisition departments

THE COMPANY – Freebirds World Burrito

With over 60 locations and 1,400 employees, Freebirds World Burrito is a Texas-based fast-casual burrito restaurant. We are growing rapidly and plan to double in size by 2035, making us the largest burrito chain in the state of Texas. We pride ourselves on being an inclusive workplace where our employees and guests come first.

• Most Influential Restaurant CEOs, Nation’s Restaurant News Readers Choice, 2022

• Restaurateur of the Year, Greater Austin Restaurant Association, 2022

• Top 100 Movers and Shakers, Fast Casual Restaurant News, 2022

• Most Craveable Brands, Nation’s Restaurant News Consumer Picks, 2019 + 2020

WHY Freebirds World Burrito?

Based in Austin, Texas, Freebirds World Burrito is a leader in Mexican cuisine. We offer an entrepreneurial environment and empower our employees. Investing in our people is important to us, and we provide leadership development, training, and coursework opportunities. Our people have a community mindset of caring, drive, and brand loyalty. They are passionate, supportive, and drama-free.

• We are a private, family-owned, and debt-free company

• No two days are the same

• No red tape

• Inherent trust and autonomy

• Fast, data-driven decisions

• Challenging work environment

• Achieving expectations is rewarded

• Our brand was voted within the top 100 fast casual dining

• Our CEO is restauranter of the year in 2022!

• Flexible schedule with performance-based focus

• A strong compensation offering

• Remote work opportunities

• Free food (and lots of it!)

Our Core Values (TRIBE) are:

• Teamwork – others before myself!

• Relentless – energy to succeed!

• Integrity – always doing the right thing!

• Best in class – continuously improving!

• Empowerment – trusted to make Freebirds and experience people love!

If you are ready to take a growing, innovative organization to the next level, apply to Freebirds World Burrito today!