Founded in 2002 and headquartered in CO, American Auto Shield specializes in 3rd party administration, providing nationwide coverage and claims services for vehicle and home service contracts offered through dealers, agents, direct marketers, membership organizations and lenders. Our expertise, complemented by our strategic partnerships, allows us to develop and deliver products that provide superior coverage and service.

The Automotive Claims Adjuster position is the key service contact for customers filing claims on the various vehicle service contracts administered by the company. This position is also responsible for providing complete and sound claim approvals, according to various written contracts, and being able to clearly explain contract terms.

Our Automotive Claims Adjuster position earns a competitive pay rate starting at $21.00*

This role is a remote position.

What will you do in this role?

You will…

• Review contract coverage terms and conditions.
• Adjudicate auto warranty claims
• Document files to include all key activities regarding estimates, repairs and evaluation summary reflecting and revisions.
• Provide accurate, courteous, and timely information to all external and internal customers concerning claim status and other claim inquiries.
• Other duties as assigned.

• Experience as a Service Advisor, Service Manager, Service Technician, Auto Parts/Sales Counter, Shop Owner or Mechanical Claims Adjuster required
• Ability to read, analyze, interpret contracts, claim procedure guides and coverage pages with a technical/analytical focus working within established systems, standards and procedures.
• Ability to respond to common inquiries or complaints from customers making decisions based on policies and procedures with the support of management.
• Ability to write routine reports and correspondence.
• To perform this job successfully, an individual should have knowledge of: Microsoft Excel, Word, Outlook.
• High School Diploma or General Education Degree (GED).
• The ability to hardwire your computer to a router or ethernet jack.

Why work for us? We are excited to provide:

• Competitive pay ranges from $21.00. *
• Discretionary Bonus opportunity
• Additional compensation for Spanish bilingual claims representatives.
• A challenging career opportunity for claims adjusters, mechanics, and service advisers
• Opportunities to utilize knowledge for potential career advancement.
• Comprehensive benefits package.
  • Medical
  • Dental
  • Vision
  • Short/Long Term Disability
  • Life Insurance
  • Flex Spending Account
  • Employee Assistance Program
• 401 (k) – company matches 4%- fully vested following 90 days of employment**
• 80 hours Year 1 of Paid Time Off
• 48 hours of Paid Sick/Wellbeing Time Off
• Voluntary Benefits
  • Pet Insurance
  • Life Insurance
• Wellness program
• Employee recognition program
• Referral Bonus
• Satisfaction of work with a highly skilled team that makes a big impact company-wide.
• Remote Work Environment

Job Location
This position is 100% remote but candidates must have legal residence in one of the states American Auto Insurance is set up to do business:

• Arizona
• Florida
• Indiana
• Kentucky
• Missouri
• Oklahoma
• Tennessee
• Texas

• Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.

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  This job is similar to a Mechanical Claims Adjuster, Service Advisor, Auto Technician, Auto Mechanic, Auto Warranty Clerk and Automotive Warranty Technician.