** *This is a compliance role and the preferred candidate will have claims compliance handling experience already***

Job Summary:

Responsible for ensuring the rules, guidelines, documents, procedures, reporting, training and other key components are compliant with state insurance regulations for an assigned area. Works to minimize complex risks and prevent litigation and regulatory exposure to the Claims organization. Also partners with Corporate Compliance to ensure the claims organization fully supports company objectives and requirements.

Key Responsibilities:

• Supports the coordination of the market conduct activity by working on complex claims components and required submissions for market conduct exams for impacted states
• Coordinates efforts with Corporate Compliance and represents the interests of the Claims organization before, during and after market conduct exams
• Works with Corporate, Claims and DOI personnel to facilitate processing of responses to DOI, BBB and executive complaints; review complex complaints and responses; elevates performance issues to claims management; report monthly complaint and justified statistics
• Maintains database of regulatory and other legislative requirements in all assigned states
• Updates the Claims Handling Guidelines by reviewing for compliance with state requirements
• Leads the training department on module creation and rollout as needed
• Consolidates significant events (regulations, statutes, case law, and other developments) for regular reporting to the Claims organization via a “Compliance Newsletter”
• Responsible for the documents housed within the EPIC claims handling system; provides instruction and feedback on the editing of the documents, reviews new documents for compliance; approves documents prior to submission into EPIC system
• Interfaces with others within and across departments and with State Department of Insurance contacts
• Oversees other projects as needed and mentors junior employees

Supervisory Responsibilities:

This job does not have supervisory duties

Preferred Qualifications:

Education and Experience

• Bachelor’s degree preferred or equivalent experience
• 3 or more years of related experience

Certificates, Licenses, Registrations

• Successful completion of one or more professional designations: FCLS (Fraud Claims Law Specialist), CFE (Certified Fraud Examiner), CIFI (Certified Insurance Fraud Investigator)

Functional Skills

• Ability to partner and manage relationships with state Departments of Insurance, and other state and federal regulatory agencies
• Proficient in the research, review, analysis and reporting of regulatory and legislative requirements
• Advanced understanding of claims technical knowledge and claims handling within a personal lines insurance organization
• Advanced effective verbal and written communication skills
• Advanced business planning and time management skills with the ability to work under pressure, adhere to project deadlines and assume leadership role as needed
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Strong negotiation skills
• Solid understanding of insurance law as it relates to compliance

National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $52,500 - $85,000 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

About National General Holdings:

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.