Want to join a growing, winning team selected both locally and nationally as a Best Place to Work that dreams big, innovates, and has fun? Healthy smiles and healthy lives are at the heart of what we do, which is why we’ve been named as a 2022 Healthiest 100 Workplaces in America. If you have a strong record of putting customers first, sharing ideas, collaborating with others who enjoy a fast-paced, fun, and engaging environment, we want to learn more about you!

At Delta Dental of Kansas, we strive for excellence in everything we do while living well through a holistic culture of health and wellness. We earn customer trust and loyalty every single day. We put the user first – their needs drive our innovative solutions. We strive to be inclusive, curious, and collaborative and we care about and support our community.

How We Take Care of Our People:

• A diverse, fun, and engaging workplace that feels like a small and close-knit community that will make you feel at home while you’re at work!
• “You” time: we offer paid vacation, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice.
• Top-notch health benefits: we offer best in class health, dental, vision, and supplemental plans.
• Competitive compensation package that includes annual bonus and merit increase.
• 401(k) plan with company match and additional contribution for those who are eligible.
• Employee Assistance Program for you and everyone in your household.
• Career growth: Education/tuition assistance, corporate memberships, seminars, lunch and learns, etc.
• Named the top 2022 Healthiest 100 Workplaces in America: on-site workout room, employee lounge, lactation/self-care room. Gym membership benefits. The Culture Committee plans various fitness and healthy habits challenges, cooking demonstrations, mental health seminars, social engagement opportunities, and more.

Delta Dental of Kansas Has Been Recognized Nationally and Locally As:

• Named 2022 Healthiest 100 Workplaces in America by Springbuk
• Named the top 2022 Healthiest Employer by the Kansas City Business Journal in our company size category
• Named a Best Place to Work by the Wichita Business Journal 2021 and 2022
• Nationally selected as Best Places to Work in Insurance in 2021 and 2022
• Company of the Year for Insurance by the American Business Awards (Gold Award).
• Bronze Award as one of the Top Employers in the US for our “exemplary” Covid-19 response
• 2021 Innovation Award by the Wichita Business Journal
• Healthy Workplace Gold Award for excellence in employee engagement and community service
• AM Best “Excellent” rating among over 16,000 insurance companies for business management, innovation, operating performance, and risk management
• Corporate Partner of the Year from an affiliate of the Wichita Metro Chamber of Commerce.

We want individuals passionate about providing outstanding service and ensuring healthy smiles to join our best-in-class Claims Processing team. Those with experience in the dental industry will be given first preference.

A Day in the Life of a Claims Processor:

• Adjudicating claims according to policy and contract requirements. Additional information may be requested as necessary by completing claim adjustments, referencing the benefits policy manual and other resources provided.
• Additional information may be requested by making phone calls, sending emails, or generating letters to our constituents.
• Determining customer claims resolutions within prescribed guidelines for the purpose of meeting contract requirements.
• Researching, problem solving, and when necessary, referring complex issues to the appropriate department.
• Additionally, will have the opportunity to help by taking phone calls from our constituents, providing best in class, first call resolution customer service.
• Ongoing training on multiple software applications – there will always be something new and exciting to embrace and learn.
• Job performance is measured by meeting guaranteed claims turnaround time, individual productivity, quality, and accuracy of work completed.
• Continuously evaluating and identifying opportunities to drive process improvement in functions that impact the customers’ experience.

Requirements:

• High school diploma; some college and/or dental industry experience highly preferred.
• Experience in benefits claims/consumer driven health plans a plus.
• Excellent written and verbal communication skills and attention to detail.
• Ability to thrive in a fast-paced, collaborative, and innovative environment.
• Ability to work extended hours, if necessary, during peak season to accommodate higher seasonal call volume to maintain our service excellence. Peak season is generally from the end of November into February each year.
• Ability to utilize various technology platforms for effective communication, problem solving, and relaying information to constituents.
• Ability to understand and become knowledgeable of policies and procedures related to release of information and HIPAA regulations.
• Intermediate skills in Microsoft Office and virtual communication applications such as Microsoft Teams, Zoom, etc.
• Ability to quickly adapt and learn new technologies as they are implemented in the workplace.
• Must have a quiet and confidential workspace when working remotely.
• Regular and predictable attendance.

Delta Dental of Kansas is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. In addition to federal law requirements, Delta Dental of Kansas complies with all applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Hybrid remote in Wichita, KS 67206

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