Claims Support Representative I Job at Berkley
Company Details:
W. R. Berkley Corporation, founded in 1967, is one of the nation’s premier commercial lines property casualty insurance providers. Founded in 2004, Berkley Environmental has underwriting and account executive units in seven regions. Berkley Environmental offers an array of coverages for virtually all classes traditionally known to have environmental liability exposures on both an admitted and non-admitted basis. We provide a comprehensive portfolio of commercial property casualty insurance, automobile liability and workers’ compensation, along with claim services, providing expertise to meet the unique business needs of our customers. W.R. Berkley Corporation has reached a milestone and is celebrating 50 years, click here to read more on the history of the company. Responsibilities:
Qualifications:
W. R. Berkley Corporation, founded in 1967, is one of the nation’s premier commercial lines property casualty insurance providers. Founded in 2004, Berkley Environmental has underwriting and account executive units in seven regions. Berkley Environmental offers an array of coverages for virtually all classes traditionally known to have environmental liability exposures on both an admitted and non-admitted basis. We provide a comprehensive portfolio of commercial property casualty insurance, automobile liability and workers’ compensation, along with claim services, providing expertise to meet the unique business needs of our customers. W.R. Berkley Corporation has reached a milestone and is celebrating 50 years, click here to read more on the history of the company.
Berkley Environmental is looking for an open minded and hardworking individual to join our team as a Claims Support Representative (WC, GL, AUTO). In this position, the team member would provide excellent customer services to customers and help support the daily functions of the claims department. The position is located in our Jersey City, NJ Office. Will consider locations in Irving, TX area and Walnut Creek, CA area. Duties and responsibilities include but are not limited to:
- Prepare, complete and assign new claims in claim system per department requirements.
- Manage receipts and acknowledgement of Workers Compensation claims and responding to inquiries from involved parties.
- Answer customer’s questions by phone and email including inquiries from insureds, brokers, injured workers and medical providers.
- Interact positively, professionally and collaboratively with all levels of employees in various departments.
- Use document capture software to drop documents into the claim files.
- Assist examiners with state form filings, copy work and payment requests as directed by examiners and management.
- Must be able to work alongside claims examiner as a partner.
- Be open to learning necessary protocols, guidelines and state nuances
Qualifications:
- High School diploma required
- Work experience of at least 2-3 years in Support Functions
- Working knowledge of insurance terminology, a plus.
- Demonstrate excellent customer service skills.
- Possess excellent communication (verbal/written), organizational and interpersonal skills.
- Strong working knowledge of Microsoft Office and general computer skills.
- Great analytical and creative and strategic thinking skills
- Trouble shooting skills.
- Self-starting, self-motivating and capable of making decisions independently as well as working in a team environment.
- Bi-Lingual, Multi-Lingual is a plus.
- Must be fully vaccinated and remain fully vaccinated against COVID-19*, unless prohibited by law.
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