Salary $34,528.00 - $50,710.40 Annually

Location Ankeny - 50021 - Polk County, IA

Job Type Full-time

Agency 645 Iowa Department of Transportation

Job Number 23-03413

Closing 4/17/2023 11:59 PM Central

Point of Contact Bradley Gulbranson, Bradley.Gulbranson@Iowadot.us

Job Description

Come join the Iowa DOT to support the statewide Motor Carrier Services Team! This is an exciting position that supports several major programs in Iowa: International Fuel Tax Agreement (IFTA), International Registration Plan (IRP), Intrastate Authority, Titling of commercial vehicles, and Oversize/Overweight Permitting. We also administer the statewide system for titling, registration and license plate issuance for 4.5 million personal vehicles in Iowa and for commercial vehicle title and registration.

Iowa DOT s Mission is Making Lives Better Through Transportation. As a Clerk Specialist, you ll support this mission by fulfilling a variety of products including permits, titles and IFTA/IRP credentials.

This position will demonstrate actions and behaviors guided by the DOT s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership and Integrity Without Exception. We care deeply about providing exceptional service to Iowans. Join us on our journey to become the role model for public service nationwide.

Shift: Monday to Friday; 40 hours a week

Location: Customer Service Bureau, Motor Vehicle Division, Ankeny, Iowa 50021

What you will need to succeed in this position:

• Ability to review applications for accuracy based on established laws, rules and procedures
• Experience entering data into a complex IT transactional system to fulfill orders or programs
• Customer service experience for fulfillment of mail and on-line orders
• Written communication experience, especially to communicate clearly and concisely with customers through e-mails and business letters
• Verbal communication experience, specifically to resolve customer issues through phone calls

The specific tasks for this position may include any or all of the following:

• Ensure carriers have the information and tools to renew IFTA and IRP annually, file quarterly IFTA fuel tax reports and obtain the necessary documentation to run IFTA and IRP
• Issue intrastate permits/certificates to qualified carriers and ensuring that carrier insurance filings are met.
• Manage the issuance of permits to operate oversize/overweight vehicles on Iowa s interstate and primary highway systems.
• Manage the issuance of annual and single-trip permits
• Review and fulfill applications for pro-rate titles used by commercial vehicles
• Scan and archive records for all these functions and others as directed

Minimum Qualification Requirements

Experience equal to three years of full-time clerical or closely related work;

an equivalent combination of education and experience, substituting graduation from high school, G.E.D. equivalency or satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs, for one year only of the required experience;

an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience;

certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;

employees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full time experience as a resident treatment worker or Clerk–Advanced.

For additional information, please click on this link to view the job description. (Download PDF rea