Job description

Client Care Coordinator

Full Time

New Rochelle, NY

Responsibilities

• Provides comprehensive case management services for assigned clients including but not limited to crisis intervention, advocacy, assistance in problem-solving, assessment, conflict resolution, entitlements, training on daily living skills, and referrals.
• Assesses client needs and develops care plans and client objectives to achieve self-sufficiency. Monitor the progress of goals, and adjust care needs accordingly.
• Conducts field work including but not limited to home visits and escorting clients to appointments.
• Execute care activities in accordance with client goals and health home acuity rating, minimizing any potential issues with billing and reimbursement to the agency.
• Plan and utilize time so that needed outcomes for the client are achieved and completed within the amount of time allotted by their respective acuity rating.
• Maintains and submits all necessary documentation and reports as required by CHOICE, regulatory, and funding agency policies, procedures, and regulations.
• Attends staff meetings, training, and supervisory sessions, as required.
• Develops and maintains relationships with community services and resources.
• Acting as an advocate, develop productive and results-oriented relationships with mission-critical persons at outside organizations, such as (but not limited to): the Dept. of Social Services, Mental Health Providers, Primary Care Physicians, Probation Officers, Legal Services, District Attorney Office, etc.
• Demonstrate progressive ability to problem solve, advocate, mediate, and handle increasingly complex tasks related to care coordination.
• Performs all other duties as assigned.

Qualifications

• Bachelor’s degree required.
• Valid driver’s license and clean driving record required.
• Strong interpersonal skills and ability to work as part of a team.
• Strong computer skills and knowledge of Microsoft Office.
• Excellent written and verbal communication skills.
• Familiarity with online chart record databases such as Foothold is a plus.
• Bi-lingual English/Spanish a plus.
• Must be able to interact with persons having mental health issues, periods of instability (i.e., lack of shelter, food, clothing, or support), recently released from an institution (i.e., hospital, prison), limited comprehension and/or ability to manage through complex scenarios.