Summary

The Maria Tash brand is based in New York with worldwide headquarters and its flagship store that opened in 2004. It was not until 2016 that the Tash expanded internationally with the opening of a shop at Liberty of London. Following this, the brand has continued to open piercing and jewelry destinations in Dublin (Brown Thomas), Liberty (London), Harrods of London and most recently the world’s very first piercing destination in the Middle East at the Dubai Mall, Mall of Emirates and Kuwait. With a cult following of celebrities including Rihanna, Zoe Kravitz, Julianne Moore, Jennifer Lawrence and Charlize Theron to name just a few, the brand is the leading destination for influencers, industry insiders and tastemakers around the world.

Reports to: Store Manager

Location: Miami, Bal Harbour

What You’ll Do

• First point of contact in store for all appointments and booking inquiries
• Managing bookings, waiting times and appointment scheduling from a store perspective
• Point of contact for client complaints in store, resolving where possible, advising on policy and procedures, escalating where appropriate, whilst maintaining a constantly professional demeanor
• Liaising with New York Store Management and Customer Services teams
• Being immaculately presented and an ambassador for the brand
• Ensuring the highest level of customer experience through effective and efficient management and communication of waiting times, appointments and walk-ins
• Liaising with store management, piercing team and sales associates, for client enquiries regarding products, piercings and procedures
• Ensuring the highest level of product knowledge to assist with client inquiries
• Ensuring compliance with data protection including access to sensitive personal information and client data

Who You Are

• High school diploma/GED preferred
• Flexible schedule, particularly for weekend/evening shifts
• 1+ years customer service experience, preferably in the retail industry
• Ability to work 6+ hours on your feet at a time
• Advanced time management experience
• Friendly, open disposition
• Team player who looks for ways to help out other employees whenever needed

Benefits

• Medical, Dental, Vision
• 401k match
• FSA, Life Insurance, Long & Short-Term Disability
• A generous employee discount on all jewelry