Gopath Labs is looking for a candidate who will join our growing company. Gopath Labs is physician owned pathology diagnostics facility with its primary focus on cancer diagnosis. Gopath Labs is focused on delivering superior diagnostics and laboratory services to each of our clients. Our mission is to deliver total customer satisfaction with every test result by providing our clients with the most accurate results, exceptional turnaround times, and an ongoing commitment to incorporate the latest technology into our testing services. We are searching for an exceptional Client Service Representative who is ready to provide extraordinary service to our clients. Throughout all these interactions this person must maintain a high level of professionalism and present the organization in the best light possible. We are looking for someone who will add value to the organization. If you think you are the right candidate, please apply for the Client Service Representative position.

Job Duties/Responsibilities:

• Always maintain a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Strong business acumen and excellent communication skills.
• Answer and respond to telephone inquiries.
• Working in a very dynamic environment.
• Ability to multi-task and work in a fast-paced environment.
• Must have 2-3 years of customer service experience.
• Lift and/ or carry up to 50 pounds.
• Proficient with Microsoft Office Application
• College degree Preferred.

Schedule: Monday – Friday (8AM to 5PM), Saturday as needed basis.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years
• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Buffalo Grove, IL: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

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