Come join a fun and dynamic Facilities Maintenance Team that serves high profile, high volume clients all over the United States. If you are looking for a challenge, to stay busy throughout the day, and make raving fans of our customers, this job is for you!
Company Description

Founded in 2004, Powerhouse (www.powerhousenow.com) Headquartered in Crowley, Texas, implements today what will move people through the experiences of tomorrow by offering facility maintenance, exterior services management, and multi-site enhancement services. Executing more than 125,000 project locations annually across all 50 states, the company supports top brands in Banking and Finance, Commercial Real Estate, Healthcare, Hospitality, Food Service, Multifamily Dwellings, Retail, and Senior Living Facilities with an unwavering commitment to and investment in its people, process, and technology. Our teams and trusted partners deliver a broad suite of facilities maintenance, exterior service management, and rollout programs —with each program being managed by a full team of skilled talent with singularly-focused roles for the most efficient and timely completion.

Job Description

Essential Duties and Responsibilities:

• Manage a high volume of incoming work orders in a timely and efficient manner.
• Work in conjunction with managers and team members on problem resolution.
• Answer customer questions about scope of services, making appropriate suggestions to resolve problems.
• Ability to analyze customer inquiries and determine means of resolution.
• Ability to answer the phone and/or email promptly to provide the best customer service possible. Position involves heavy phone traffic inbound/outbound with customers and service providers.
• Input necessary data into computer system to track and follow up on customer requests. Create service tickets with clear scope of work and assign them to appropriate service provider.
• Communicate with clients and service providers on an ongoing basis to maintain first class relationships. Communication via phone, email, reports, and third-party systems.
• Contribute to the team effort by accomplishing set goals as determined by Manager.
• Ability to multitask in a fast-paced environment.
• Ability to remain calm and composed when dealing with an ever-changing environment and demanding customers.
• Must be a team player and able to support teammates at any given time.
• Must be proficient with Microsoft Office. Intermediate level or higher mastery with MS Excel.
• High affinity with software usage.
• Uphold the Powerhouse values of professionalism, integrity, and teamwork always.
• Manage a high volume of incoming work orders in a timely and efficient manner.
• Answer customer questions about the scope of services, making appropriate suggestions to resolve the problem.
• Ability to analyze customer inquiries and determine means of resolution.
• Ability to answer the phone and/or email promptly to provide the best customer service possible.
• Input necessary data into a computer system to track and follow up on customer requests.

Education, Experience, and Training:
One to two years related experience and/or training; or equivalent combination of education and experience.
Previous experience in Facilities Maintenance/Construction a plus.

Computer Skills:
Proficient in Microsoft Office Applications - Intermediate to advanced Excel skills necessary
Ability to navigate efficiently within customers’ third-party software

Work Environment/ Physical Requirements:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic). Usual office environment with frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as telephone. The employee must occasionally lift and /or move up to 20 pounds.

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

Job Type: Full-time

Pay: $12.25 - $28.74 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Remote

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