Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

New Pueblo Medicine, now part of Optum Primary Care has five board-certified internal medicine physicians, and 4 certified nurse-practitioners and a dedicated team of additional health professionals. An anticoagulation clinic, diabetes education, a traveler's clinic, same day next day care services, on-site Pharmacist, Behavioral Health Specialists and Care Management and Care Coordination services ensure that our patients have convenient access to a wide range of health services and programs. Our patient centered-medical home practice provides care that is proactive, preventive, acute, chronic, long term and even end-of-life replacing standard care that was less coordinated and episodic.

The Clinical Supervisor manages, plans, develops, organizes, and motivates the activities of the clinical team, ensuring the effective and efficient delivery of quality health care.

Primary Responsibilities:

• Provides coordination and general technical supervision over the clinical staff and the delivery of care with an emphasis on quality cost effective care
  • Maintains schedule of clinical employees work hours and provide for coverage on a daily basis
  • Conducts clinical team meetings on a regular basis at least quarterly and more often as needed
  • Attends monthly Leadership Team meetings to facilitate communication between areas, administration, and physicians. Update clinical staff on changes
  • Provides for daily huddles of each providers Care Team
  • Approves time cards for each pay period. Monitors and controls OT
  • Approves requests for paid time off
  • Provides regular educational in-services in conjunction with a provider
  • Assists with the development of and work within the back office budget
  • Reviews clinical expenses monthly
  • Organizes yearly flu clinic
  • Organizes and coordinate externship student’s program
  • Address’ conflicts and disputes and facilitates a positive outcome
  • Ensures all compliance policies are observed including but not limited to OSHA, HIPAA, infection control and Medicare
  • Provides for adequate staff and ongoing staff development
  • Participates in the interviewing and hiring process with Human Resources
  • Provides for thorough and accurate training of clinical team members in all areas of responsibility
  • Reviews overtime / compensatory time to improve clinical utilization
  • Proposes short and long-term staffing patterns
  • Conducts performance evaluations at appropriate time
  • Ensures each clinical team member has a path way for improvement as needed and for professional growth if desired
  • Develops and conducts orientation and yearly competency checks for clinical staff with check-off lists maintained in personnel files
  • Conducts and documents coaching sessions with staff escalating to Human Resources as needed
• Maintains the quality of patient care
  • Reviews and successfully address patient complaints, suggestions and comments
  • Reviews quarterly performance reporting for quality, cost and patient experience and participates in developing strategies for improvement
  • Reviews clinical area supply requisitions for accuracy and par quantities
  • Maintains emergency preparedness protocols
  • Maintains inventory, including emergency supplies
  • Stays abreast of changes in the practice and plans for additional resources such as equipment, personnel or training
  • Facilitates team work in conjunction with other supervisors across practice services areas
  • Maintains excellent personal relations and communication with all members of the practice team
  • Serves as chief liaison between clinical team members, physicians and administrative leadership
  • Identifies, studies and recommends solutions for clinical service issues
  • Keeps confidential matters relating to the practice, its patients and employees confidential
  • Performs other projects and duties as requested
    

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Graduate of an accredited MA program
• 10+ years of Medical Assistant experience
• Intermediate (or higher) level of proficiency with Microsoft Office
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• AA degree
• 1+ years of Supervisory experience
  

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum . Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.