Village at the Greene is familiar to the Beavercreek and Dayton Community. We have been vital to the area for over 25 years. We are a new state-of-the-art therapy and care community featuring a Person-Centered Care philosophy, specializing in patients' needs and desires.:

Summary:
HCF believes each employee makes a significant contribution to the quality of life of our residents and the success of the organization. Employee contributions are not limited by assigned job responsibilities. Therefore, this job description is designed to outline essential functions, qualifications and job scope, but not limit the employee to the responsibilities identified. It is HCF’s expectation that each individual will be flexible in offering their services to ensure the highest quality care to our residents.

Position Summary:
The Clinical Referral Manager is responsible for coordinating the transition of care from acute care setting to post-acute for patients who seek post-acute services with HCF. Areas of focus for Clinical Referral Manager will be managing hospital referrals, enhancing patient and family satisfaction, streamlining communication, and building relationships with hospital staff.

Essential Functions:

• Commitment to the HCF mission, values, philosophy and service excellence initiative.
• Attendance and punctuality are essential in providing high quality health care to our patients.
• Leadership, ability to take action and achieve results through others.
• Must be able to work both independently and self-motivate to drive organizational goals.
• Must have good judgment and work harmoniously with others.
• Must be able to read, write, and understand the English language.
• Must be able to travel to assigned hospitals within a defined geographic location.

Position Responsibilities:

• Must follow HCF Policy and Procedures.
• Ensure the continuity of care between providers for our patients who are transitioning from the acute care setting to post-acute.
• Managing hospital referral process
• Daily travel between hospitals; occasional travel to area skilled nursing facilities
• Evening call availability and weekend call rotation
• Responsible for establishing, growing and maintaining relationship with hospital-based referral sources.
• Maintain core knowledge of our clinical services provided, healthcare industry, and local market conditions.
• Must be able to handle complexity and change in marketing/sales strategy if the market demands a shift in strategy.
• Provide clinical communication through various tools available to physicians, hospital staff, and other healthcare professionals.
• Prepare and maintain Clinical Referral Manager referral target list and sales goals.
• Review and maintain referral log on a daily basis.
• Meet or exceed set number of sales calls to achieve census goals.
• Pre-call planning, outcomes and next steps needed to achieve desired outcome of all sales calls.
• Communicate effectively HCF core selling message to identified referral targets.
• Communicate with Regional Director of Business Development on any changes in market conditions.
• Responsible for directly communicating with each care community to ensure smooth transition of each patient to our care.
• Responsible for establishing, growing and maintaining relationship with hospital-based referral sources.
• Conduct patient assessments upon request.
• Coordinator and/or Case Manager; when feasible, initiates the admission documentation.
• Maintains company equipment.
• Respond promptly to clinical needs and routine e-mails.

Qualifications, knowledge, Skills and abilities: Licensed or Registered Nurse preferred, in good standing. Proficient computer skills to support position requirements including MSWord, MS Office and Excel. Must have previous experience in care coordination and referral management. Excellent interpersonal communication skills, organizational skills and professional judgment.:


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