Location

Shift:

Description:

Position Summary

Responsible for providing clinical triage to practices supported by the NYP Sphere contact center. Works collaboratively with the triage nurse manager, contact center Patient Financial Advisors, Contact center leadership, practice(s) leadership, practice(s) clinical and non-clinical teams, and the CCTC team.

Essential Job Duties

General Duties:

• Functions as a centralized clinical team member along with the patient’s practice clinical team for designated patients in a variety of specialties and primary care by assisting with the coordination of care in accordance with the patient’s outlined plan of care.
• Provides therapeutic advice to all specified patients
• Conducts assessment over the phone utilizing appropriate clinical triage protocols and obtains pertinent information relative to the patient’s health and the situation presented by the patient or caregiver at the time of the call.
• Documents timely assessments and recommendations in patient’s medical record.
• Manages triage needs that are identified when patients are seeking appointments with their providers by working collaboratively with patients to best understand their needs and aiming to reduce readmissions, enhance chronic disease management, and manage any health risks for patients where applicable.
• Books appropriate appointment for patient evaluation based on the level of urgency and in accordance with triage recommendations.
• Participates in training and on-boarding activities along with any relevant or ongoing process improvement initiatives, professional development, peer reviews, and performs other duties and responsibilities, as assigned.
• Performs other job-related duties as assigned.

Qualifications Required (R) Preferred (P)

Education

Bachelor’s degree required or equivalent work experience

R

Master’s degree

P

Licensure/Certifications

RN

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.
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• Discover why at: nyp.org/careers

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.