OVERVIEW:

The position of Closing Advocate (CA) is responsible for the coordination between the Buyer, Seller, Sales Reps, and any third-party vendors as we progress from a Fully-Executed Contract to the Closing. Essentially, the Closing Coordinator is the quarterback for the deal ensuring that everyone is doing what they are supposed to be doing. **Bi-Lingual is a plus**

POSITION RELATIONSHIPS:

Reports To: Closing Manager

Key Skills

▪ Bachelor’s degree and/or 2= years in sales customer service operations

▪ Serious dedication to customer service - our team members hold themselves to a high standard and we would expect anyone new to bring the same work ethic to the table.

▪ Motivated by participating in a successful close - Not all deals are destined to close and there are some that will close no matter what blows up. However, the majority of the deals will only close with focused leadership and will fail without it. The Closing Advocate is the leader. Your pay will be commensurate with your ability to close your deals.

▪ Flexibility - Designed to be an M-F role, it may not always be depending on the particular deal you are working on. There will be times where you're assigned a deal that will require attention in the evening or on the weekend to keep it on track or to assure that it closes properly.

▪ Ability to multi-task - Our Closing Advocates are working 35-50 deals during the busy season! This requires some intense multi-tasking skills. Our software system and processes will support you so that nothing is slipping through the cracks, but you will have to have the brain for it. If you get overwhelmed easily, this is not the right role for you.

▪ Comfortable with technology - You don't need to be a tech guru, but you will need to know how to download files (and find them later!), attach files, use Google products, scan documents and learn a new system.

▪ Proactive management - Your actions will trigger forward movement to a closing. You will need to feel comfortable in the driver's seat, following up, not leaving loose ends and letting a manager know when something seems like it is headed towards a customer service issue.

▪ Communication intelligence - What this means is that you need to know when a phone call is more appropriate over an email, or when an email makes more sense than a phone call. We will train you, but you will need to be humble enough to ask questions when you are unsure how to proceed. You will need to know when you should turn on the charm or when it's time to get down to business. You will be working with a lot of stakeholders in a deal. Some of these personalities are more pleasant than others. Your communication style should always be professional no matter how high emotions or tensions are running. Your fellow CAs come to work with a purpose, help each other out, and contribute to a productive and work environment. Every phone call, text or decision should be recorded in the deal to assure that all parties associated with the deal are updated accordingly.

Job Type: Full-time

Pay: $36,000.00 - $116,698.43 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Sarasota, FL 34233: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you fluent in English and Spanish?

Experience:

• Customer service: 3 years (Required)

Work Location: In person

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