A higher degree of healthcare.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

UW Medicine’s IT Services department has an outstanding opportunity for a COMMUNICATIONS TECHNICIAN 2!

UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake (UWMC-Montlake), UW Medical Center-Northwest (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

In collaboration with UW Medicine IT Services (‘ITS’) and under the general guidance of the Communications Technician Supervisor or Manager, the primary focus of the Communications Technician 2 (‘Technician’) position are

performing complex, mid-level installation, repair, and maintenance work on major, highly complex, system-wide, high-risk, high-impact, mission-critical telecommunication and other department supported systems.

RESPONSIBILITIES

Complex Communication System Installations, Maintenance, Programming, and Repairs (80%)

Diagnose, troubleshoot, repair, maintain, assemble, install, configure and test highly complex, multi-service telecommunications system equipment.

Develop, implement and perform preventive maintenance for assigned communication systems and associated equipment.

Confer with customers and supervisor to determine system problems and to fulfill services requirements.

Design and fabricate specialized interfaces, file transfers, data gathering and processing apparatus for systems, control apparatus, or telecommunications equipment.

Design, construct and install communications links between data terminal and data communications equipment such as terminals, workstations, printers and computer ports.

System Oversight (10%)

Create and update maintenance records and department knowledge base systems.

Maintain all appropriate documentation on equipment and systems in department.

Develop, or oversee the development and maintenance of, an inventory of spare parts and supplies.

Consultation and Vendor Management (5%)

Consult, research solutions and advise departmental customers on acquisition of new telecommunication equipment; provide design recommendations, equipment lists, project costs, programming, installation, testing, and training.

Confer with manufacturer and vendor representatives in determining hardware, software, and service problems.

Prepare and submit warranty claims, parts and documentation associated with warranty repairs to vendors.

Other (5%)

Participate in all aspects of improving the team, including education/training of other team members, and contributing to process/communication improvement initiatives.

Work with manager to set professional goals for career development.

Act as back-up for other team members and functions, as needed.

REQUIREMENTS

One year of experience as a Communications Technician 1 OR Equivalent education/experience.

Additional Department Requirements:

Proficient experience in MS Word and Excel.

Strong knowledge of communication systems best practices, installation practices, safety practices, cable management, usage of hand tools, termination equipment, use of power tools, and ladder safety.

DESIRED

Previous healthcare or IT experience.

Strong knowledge of Infection Control Techniques and requirements, use of Containment Devices, HEPA Filtration equipment, Negative Air machines, Clean Environmental practices, and Patient Safety.

This classification is in a bargaining unit.

This is an Information Technology deadline-driven work environment.

The individual in this position is expected to work normal daytime hours. The work may be performed in either an office or medical center environment or by limited telecommuting with manager approval, during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed.

Must have the ability to meet in person as directed by manager.

Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations as needed.

Must work within the constraints of multiple technical environments.

ITS provides services to all UW Medicine organizations – HMC, UWMC-Montlake, UWMC-NW, VMC, UWNC, UWP, SOM, and ALNW. The individual in this position must learn many organizational structures and cultures and continually foster collaboration.

Ability to communicate effectively in English, both verbally and in writing.

Must be able to lift up to 50 lbs. with assistance on a regular basis.

Must have a valid Washington state driver’s license to enable transportation of UW assets.

#monster

REQUIREMENTS:

See above.