Class Summary

Job Description
This is an entry level position with a primary focus in the areas of computer operations, user and desktop support and training (hardware and software), helpdesk, data collection, and record management.

Essential Duties

• Monitors, operates, coordinates, assists, and trains others in the operation of computer hardware, software, supporting technology, and peripherals to achieve desired result
• Utilizes computer equipment, software, and diagnostic tools to perform a broad range of customer assistance, production job processing, and computer operations assignments
• Utilizes EAM and Project management software using front-end user enhanced web tools within prescribed guidelines
• Researches and recommends system equipment upgrades and manages equipment inventory
• Assists with complex technical projects
• Works in the field occasionally to collect and ground truth GIS data
• Exercises judgment and creativity in selecting and applying procedures correctly and determines when to refer problems to the supervisor or the next level of support
• Updates supervisor on status of projects
• Works independently with minimal supervision
• Contributes to unit goals by accomplishing related duties as required

Minimum Qualifications

• High school or GED
• One year of related experience providing customer service in a technological environment; or equivalent with data processing training, computer operations training, or experience in a multi-operation system or production control environment preferred
• Valid driver's license
  

Preferred Qualifications

• College degree preferred

This is a part-time position with a maximum of 1,560 hours per year and is not eligible for paid holidays, leave, or benefits.

Additional Information

Department of Community Services

The Department of Community Services provides high quality recreational, educational, electoral, health and human services, and other services in partnership with the Gwinnett community. We envision a diverse, vibrant, and safe community where residents are healthy and successful. We partner with others to enhance the quality of life of families and individuals residing in Gwinnett. We believe in honesty, integrity, and ethical conduct. We are customer-oriented and both accountable and responsive to our citizens. We believe in teamwork and collaboration with our community partners. We promote safety, cost efficiency, innovation, and service excellence.

About Gwinnett County
Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.

The county's population in 2022 was about 983,656 and we’ve only continued to grow.

Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.

The County Administrator and County Attorney are appointed by the Board of Commissioners. To implement the Board’s policy directives, the County Administrator uses a management team consisting of his immediate staff and 13 department directors. The 13 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.

In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.

Vision
Gwinnett is the preferred community where everyone thrives!

Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values

Integrity: We believe in being honest, building trust, and having strong moral principles.

Accountability: We believe in stewardship, transparency, and sustainability.

Equity: We believe in fairness and respect for all.

Inclusivity: We believe in engaging, embracing, and unifying our communities.

Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring Process

• Hiring Process
• FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

For questions about recruitment, or to request a reasonable accommodation during the application, interview, or testing process, please call Human Resources at 770-822-7915 or email Jobs@GwinnettCounty.com.

This position does not have benefits.