STEPPING STONES OF DUNN COUNTY

Position: COMMUNITY CONNECTIONS PROGRAM MANAGER
Hours: Full-time, 40 hours per week, Salaried—permanent
Schedule: Monday through Friday, days
Reports To: Executive Director
Salary: $42,500 to $47,500 depending on qualifications
Benefits: Eligible for some benefits
Posted: Accepting resumes through April 23 — or until filled

Summary
Responsible for managing all aspects of the Community Connections Program including client assessments and assistance, volunteer and internship coordination, day-to-day operations, staff supervision and scheduling, budgeting and reporting.

Primary Responsibilities

Program Management:

• Welcome and assist community members seeking support, including in-person meetings, telephone and email correspondence
• Perform needs assessments for people requesting support services, making appropriate and timely referrals to partner agencies and potential matches between volunteers and clients
• Coordinate food delivery program, including client assessments, the training, scheduling and supervision of volunteers and management of program vehicle and other equipment
• Supervise limited direct assistance for community members, focusing on project funding and direct monetary support which is in-line with Community Connections program scope, maximizes positive impact and complements other area service programs
• Assist with the organization’s communications, including coordinating volunteer support of reception desk and mailings of appeals and newsletters

Volunteer and Internship Services Management:

• Manage the recruitment, training, scheduling and retention of volunteers as the most important asset of the Community Connections program—and Stepping Stones of Dunn County
• Build and maintain relationships with higher education programs as primary resources to recruit, orient, retain and supervise interns and AmeriCorps members as essential support of operations
• Coordinate with other program managers to provide volunteer and intern support for Stepping

Stones’ Food Pantry and Shelter programs

• Connect volunteers with community members in need of support through the direct services of the

Community Connections program

• Foster relationships and communications with civic and faith organizations as resources for new and existing volunteers
• Ensure processes and standards of professionalism and positivity are maintained, including that equipment and professional spaces be kept clean, welcoming, and well organized

Administration:

• Maintain statistical information for volunteer service, including monthly reports on quantifiable aspects of broader Community Connections activities
• Manage Community Connections budget including record keeping and reporting
• Do grant research, assist with applications, and do any necessary reporting for program financial support
• Network, work cooperatively, and maintain positive relationships with other regional and community organizations and service providers
• Participation in the Leadership Team including monthly budget and spending review, staff support and program reports
• Attend relevant meetings, trainings, conferences, etc. related to the program or agency, including serving on at least one committee and reporting to Board of Directors at least twice a year on the Community Connections program
• Maintain regularly scheduled office hours

Overall Agency Tasks:

• Lead by example to set standards of collegiality and service, including interactions with other staff, volunteers, clients and community members
• Provide staff support for fundraising efforts, including attending events as needed
• Be an ambassador for the organization through community networking and speaking engagements.
• Other duties as may be assigned by Executive Director, including helping with other Stepping Stones’ programs and agency tasks as needed

Qualifications

• Bachelor’s Degree in Social Work, with pathway to LSW, strongly preferred
• Experience working with or coordinating volunteers
• Experience working in a social service setting, or working with underserved clients
• Ability to work with diverse populations and people in crisis with clear integrity and confidentiality
• Commitment to the Mission, Vision, and Values statement of Stepping Stones

Skills

• Adept at interacting with underserved individuals including needs assessment and support
• Excellent communication (oral and written) and interpersonal skills
• Self-motivated and able to work independently
• Possess a positive team approach in addressing clients’ and volunteers’ needs and solving problems
• Excellent organizational abilities and attention to detail
• Proficient in Microsoft Office computer programs
• Fiscal responsibility
• Knowledgeable about community programs and resources

Accountability

• Reports directly to the Executive Director
• Works with volunteers, clients, churches, area agencies, and other community programs in striving to reach the Community Connections Program outcomes
• Partners with Stepping Stones’ staff, volunteers, and the Board of Directors in fulfilling the organization’s mission

Job Type: Full-time

Pay: $42,500.00 - $47,500.00 per year

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Menomonie, WI 54751: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Human Services: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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