Computer Operations Analyst I (Updated) Job at University of Arizona

University of Arizona Tucson, AZ

$48,976 a year
Posting Number
req14620

Department
Support Services

Department Website Link

Location
Main Campus

Address
Tucson, AZ USA

Position Highlights

Please Note: The primary shift required for this position is Tuesday-Saturday 12pm-9pm.

University Information Technology Services, within The University of Arizona, is accepting applications for the position of Computer Operations Analyst I on the 24/7 Service Continuity team, which is in the Network Operations Center (NOC) and is a unit that operates 24/7, 365. The Computer Operations Analyst I perform basic information technology support activities in some combination of the following: database and systems monitoring, system outage management, networking, web site and helpdesk support.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.



Duties & Responsibilities

Job Description:

The primary shift required for this position is Tuesday-Saturday 12pm-9pm.

  • Working in a 24×7 environment, receives and prioritizes incoming telephone calls, online chats, portal, and email requests for assistance from users experiencing problems with enterprise systems, networking, and other computing-related technologies.
  • Utilize Enterprise Monitoring Platforms to proactively monitor campus services, networks, systems hardware, and batch processing schedules.
  • Manage the communication of outages to campus partners.
  • Act as a liaison between the support center and technical teams during customer impacting outages.
  • Handle other inbound requests such as DNS/DHCP updates and changes, updating on-call resources information, decommission servers, etc.

Knowledge, Skills, and Abilities:

  • Strong troubleshooting skills.
  • Knowledgeable of IT principles, theories, and concepts.
  • Ability to multitask and possess strong time management skills.
  • Ability to effectively communicate and share knowledge with contacts at multiple levels.
  • Ability to appropriately implement policies and procedures for support products.
  • Excellent problem-solving skills and critical thinking.

Minimum Qualifications
  • Bachelor's degree or equivalent advanced learning attained through professional level experience required.
  • 1 year of relevant work experience is required.
  • Any equivalent combination of experience, training and/or education.

Preferred Qualifications
  • Experience with ticketing systems.
  • Experience in support and administration for multiple products
  • Experience working in a highly collaborative environment ensuring solutions meet the needs of a diverse and broad audience.

FLSA
Exempt

Full Time/Part Time
Full Time

Number of Hours Worked per Week
40

Job FTE
1.0

Work Calendar
Fiscal

Job Category
Information Technology

Benefits Eligible
Yes - Full Benefits

Rate of Pay
$48,976

Compensation Type
salary at 1.0 full-time equivalency (FTE)

Grade
7

Career Stream and Level
PC1

Job Family
Computer Operations

Job Function
Information Technology

Type of criminal background check required:
Fingerprint criminal background check (security sensitive due to title or department)

Number of Vacancies
1

Target Hire Date

Expected End Date

Contact Information for Candidates
uits-jobs@arizona.edu

Open Date
4/20/2023

Open Until Filled
Yes

Documents Needed to Apply
Resume and Cover Letter

Special Instructions to Applicant

Diversity Statement
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.



Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.