Computer Operations Analyst I (Updated) Job at University of Arizona
University of Arizona Tucson, AZ
Please Note: The primary shift required for this position is Tuesday-Saturday 12pm-9pm.
University Information Technology Services, within The University of Arizona, is accepting applications for the position of Computer Operations Analyst I on the 24/7 Service Continuity team, which is in the Network Operations Center (NOC) and is a unit that operates 24/7, 365. The Computer Operations Analyst I perform basic information technology support activities in some combination of the following: database and systems monitoring, system outage management, networking, web site and helpdesk support.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!
The University of Arizona has been recognized for our innovative work-life programs.
Job Description:
The primary shift required for this position is Tuesday-Saturday 12pm-9pm.
- Working in a 24×7 environment, receives and prioritizes incoming telephone calls, online chats, portal, and email requests for assistance from users experiencing problems with enterprise systems, networking, and other computing-related technologies.
- Utilize Enterprise Monitoring Platforms to proactively monitor campus services, networks, systems hardware, and batch processing schedules.
- Manage the communication of outages to campus partners.
- Act as a liaison between the support center and technical teams during customer impacting outages.
- Handle other inbound requests such as DNS/DHCP updates and changes, updating on-call resources information, decommission servers, etc.
Knowledge, Skills, and Abilities:
- Strong troubleshooting skills.
- Knowledgeable of IT principles, theories, and concepts.
- Ability to multitask and possess strong time management skills.
- Ability to effectively communicate and share knowledge with contacts at multiple levels.
- Ability to appropriately implement policies and procedures for support products.
- Excellent problem-solving skills and critical thinking.
- Bachelor's degree or equivalent advanced learning attained through professional level experience required.
- 1 year of relevant work experience is required.
- Any equivalent combination of experience, training and/or education.
- Experience with ticketing systems.
- Experience in support and administration for multiple products
- Experience working in a highly collaborative environment ensuring solutions meet the needs of a diverse and broad audience.
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