POSITION SUMMARY

Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from a remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Oversee the daily performance of computer systems.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Must be a team, oriented person.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
• Supervise and direct workers engaged in special project work, problem-solving, monitoring, and installing data communication equipment and software.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Modify and customize commercial programs for internal needs.
• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
• Utilize the time on the job effectively and efficiently in order to complete tasks in the shortest amount of time.
• Install cable for internet / network connections.
• Image, repair, maintain, install, and set up computers, printers, network equipment, and servers.
• Follow instructions from supervisor.
• Maintaining wire and wireless network devices.

• Loading, unloading, moving and stacking computer equipment.
• Installing and removing computers from buildings.
• Other duties as assigned

POSITION QUALIFICATIONS

Competency Statement(s)

• Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
• Business Acumen – Ability to grasp and understand business concepts and issues.
• Change Management – Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
• Decision Making – Ability to deal with others in an antagonistic situation.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Judgment - The ability to formulate a sound decision using the available information.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Accuracy - Ability to perform work accurately and thoroughly.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.

SKILLS & ABILITIES

Education: Associate's Degree (Two-year College or technical school)
Experience: Two to four years of related experience

Computer Skills: Windows Server 2012 and 2008R2, Windows 10, and other related technologies

Certificates & Licenses: Preferred but not required: A+ Certification.

PHYSICAL DEMANDS

Other Physical Requirements

Sense of Sound (ability to carry on conversations), Sense of Touch, Sight (must be able to read small type – computer serial numbers and other small type print associated with computer technology)

WORK ENVIRONMENT

The work environment can range from an indoor controlled environment to an outdoor uncontrolled environment. There is some exposure to the elements.