Job Opening: Concession Supervisor

Nothing beats the power of being at a live event. That's why we're proud to announce the launch of Sodexo Live!, our brand dedicated to the sports, events and hospitality industry. We concentrate all of our skills, insight, and experience into one brand that instinctively knows how to make the most of every moment. Let's go Live! together.

Location: We are looking for a Concession Supervisor at the Steamship Authority at multiple locations!

The Steamship Authority is seeking full time & part time Concession Supervisors for the food and beverage operations in the ports of Woods Hole and Hyannis. We operate a central commissary in Mashpee, and service 7 vessels traveling to Martha’s Vineyard and Nantucket, vending machines.

Principal Function:

The Concession Supervisor is responsible for ensuring that guests receive an exceptional level of service by supervising galley crew member staff and supporting the Quick Serve food and beverage operations at all points of sale. They will monitor the projected and current manning and product inventory to ensure adequate staffing and supplies are on hand to support projected customer levels. Concession Supervisors will also monitor Galley Crew members as they provide a variety of pre-made or fresh-to-order snacks, beverages. Their top priority will be to ensure that the highest levels of customer service, cleanliness, and sanitation are maintained.

The Concession Supervisor will circulate throughout designated ferries within assigned routes to monitor service within the galleys. They are responsible for ensuring that alcohol is being served responsibly throughout their assigned locations and for ensuring that Sodexo Live! standards for handing monetary transactions are consistently in place.

The Concession Supervisor will also be required to work as part of the galley crew to support shortfalls in personnel on their routes.

Essential Responsibilities:

• Enforce Sodexo Live! and the Steamship Authority standards of conduct, uniform & grooming standards, and established procedures within assigned routes and vessels
• Ensure that galley workers adhere to Sodexo Live! policies for processing customer sales transactions and cash handling procedures.
• Ensure quality and safety standards are maintained.
• Assist the management team in the training and onboarding of new employees.
• Maintain communication with the management team to fix operational issues within assigned routes.
• Complete necessary paperwork to document product that is received and/or distributed; accurately input amounts and items received/distributed, and ensure accuracy in transmitting documentation to the Sodexo Live! offices.
• Monitor and certify the hours worked for all Concessions Crewmembers within assigned routes; oversee employees' schedules to ensure adequate staffing.

Qualifications/Skills

Required:

• Must possess or be able to obtain a TWIC card (Transportation Worker Identification Card) employer paid
• Must pass a US Coast Guard drug screening
• High school diploma or equivalent. College degree desired, but combination of education and work experience to support on-the-job effectiveness will be considered
• 1-2 years supervisory experience in a fast-paced food service facility preferred
• Ability to understand written and oral direction and to communicate same with others
• Ability to promote and participate in a team environment
• Ability to work independently and in a high stress, fast paced environment
• Must be able to speak, read, write and understand the primary language(s) used by guests who typically visit the work location
• Must be willing to complete Serv Safe and TIPS training.

Other requirements include but are not limited to:

Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.

Hours may be extended or irregular to include nights, weekends and holidays.

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

COVID-19 considerations:
Steamship Authority requires all employees to be COVID vaccinated.

Experience:

• Supervising Experience: 1 year (Preferred)

Work Location: Multiple Locations

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