Concierge Job at Johns Hopkins University

Johns Hopkins University Baltimore, MD 21205

Requisition #: 618760
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Clerical and Administrative Support
Schedule: Day Shift

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

Position Summary:
Serves as central point of contact for all patients, families and visitors requiring assistance related to hospital services. Provides general hospital information and service recovery. Provides notary services. Develops and maintains a comprehensive guest services resource book which includes information on transportation, hotels, restaurants, area interests, and entertainment. Serves as a service linkage for sending faxes, notarizing documents and general documents. Communicates designated patient needs to the President's Office.

Location: 600 N. Wolfe Street, Carnegie 173, Baltimore
Work Hours: 8a-4:30p

Education/Experience:
High school diploma or equivalent. At least 2 years' experience in health care environment is preferred. Requires knowledge of general policies and procedures of patient representative program normally acquired through three to six months of experience on this job or equivalent.

Knowledge/Skills:
Requires knowledge of general policies and procedures of patient representative program normally acquired through three to six months of experience on this job or equivalent.
Some analytical ability is required to investigate patient complaints and prepare reports.
Substantial interpersonal skills needed to frequently interact with patients, families and medical staff and to comfort patients' families. Advanced communication skills.

Important Notices:
***Effective January 1st 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your new employee pre-boarding. Exceptions to the COVID-19 vaccination requirement may be granted for medical reasons and religious beliefs. Requests for medical exceptions must be submitted at your occupational health screening. In the wake of the COVID-19 pandemic, the Johns Hopkins Health System remains committed to providing the highest quality care for our patients and our communities.

***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Apply
To apply, visit https://jobs.hopkinsmedicine.org/job/guest-services-concierge-clerical-and-administrative-support-us-md-baltimore-johns-hop-618760-5e381/

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