Concierge - Medley at Southshore Bay Job at ICON Management Services, Inc
Job Description:Our mission at ICON is to consistently anticipate and exceed our customers' expectations by providing outstanding facilities and superior service at every one of our clubs. We strive for constant improvement and will conduct ourselves according to the highest standards of integrity and professionalism.
Position Summary:As a Concierge, you must be eager to provide one-on-one customer service with the understanding that you represent the face of a company focused on providing ICONic service. The Concierge assists the Club Manager in ensuring that all guests encounter 5-star hospitality and genuine caring service at the Club's Front Desk.
Essential Job Functions:
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and safely. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please speak to your supervisor if you feel that you require accommodation.
Educations/Certificates/Licenses/Training: High School or equivalent certification; two years related experience and/or training; or equivalent combination of education and experiences.
Experience/Background/Knowledge:
Skills:
Physical Requirements:This is a primarily sedentary office position that requires the ability to work in excess of eight hours per day in confined quarters of an office. Also requires the ability to bend, stoop, reach, lift, and move and/or carry items less than 25 pounds. Finger dexterity in operating a computer keyboard and calculator. Office work requires sitting at a computer monitor for extended periods of time, completing paperwork, and receiving/returning phone messages. Standing is required for filing and copying.
Position Summary:As a Concierge, you must be eager to provide one-on-one customer service with the understanding that you represent the face of a company focused on providing ICONic service. The Concierge assists the Club Manager in ensuring that all guests encounter 5-star hospitality and genuine caring service at the Club's Front Desk.
Essential Job Functions:
- Delivers and promotes prompt, courteous, and friendly service to all residents, guests, and employees.
- Provides information to all Residents and Guests coming into the Club and attends to all requests.
- Ensures supplies are stocked appropriately.
- Assists with administrative duties such as answering incoming calls, directing appropriate personnel, and taking and delivering messages.
- Performs general office work such as data entry, MS Office functions, filing, and operating copier/fax machine.
- Meet and greet new homeowners and provide new homeowner information
- Accurately input all homeowner information into the gate system
- Sets up new homeowner files and maintains resident files
- Maintain resident contact list for published residents
- The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and safely. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please speak to your supervisor if you feel that you require accommodation.
Educations/Certificates/Licenses/Training: High School or equivalent certification; two years related experience and/or training; or equivalent combination of education and experiences.
Experience/Background/Knowledge:
- Customer Service – Manage difficult or challenging situations in a respectful manner as well as understand the importance of tact and discretion with the ability to maintain confidential information.
- Teamwork- Exhibits objectivity and openness to other views. Balances team and individual responsibilities. Able to build morale and support everyone’s efforts to succeed.
- Time Management – Effectively able to prioritize work, meet deadlines, and work with little direction.
- Solution-Oriented – Capable of proactively recognizing opportunities and implementing effective solutions. Quickly able to adapt to change with a can-do attitude.
- Ethics- Treats everyone with respect; inspires the trust of others; Works with integrity; Upholds organizational mission and values.
Skills:
- Language Ability - Ability to read, analyze and interpret general communications in English. Ability to effectively present information and respond to questions from groups of managers, residents, guests, and the general public.
- Reasoning Ability - Ability to solve practical problems.
- Computer Skills - Microsoft Excel, Word, and Outlook as well as adopt internal software
Physical Requirements:This is a primarily sedentary office position that requires the ability to work in excess of eight hours per day in confined quarters of an office. Also requires the ability to bend, stoop, reach, lift, and move and/or carry items less than 25 pounds. Finger dexterity in operating a computer keyboard and calculator. Office work requires sitting at a computer monitor for extended periods of time, completing paperwork, and receiving/returning phone messages. Standing is required for filing and copying.
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