Cedarfield Concierge - On call shifts

• No standing schedule. On call shifts only.

Job Description

Serves as the main point of contact for all people entering the community including residents, families and visitors. Answers telephone and directs incoming calls, assists residents, guides visitors and provides other administrative services as required.

Job Duties (Essential)

• Receives and greets visitors and residents in a professional, courteous, and friendly manner and determines each visitor’s needs to direct them to the proper person, office, or area.
• Answers incoming calls, questions, and/or refers callers to the appropriate team member.
• Delivers messages to the appropriate team member or resident.
• Gives appropriate requested information to and for residents.
• May input information on the in-house television channel and Information/Activity Line daily.
• Communicates via radio to maintenance and health services team members during emergencies and other times of need.
• Completes guest room reservations.
• Responsible for communicating, updating, and directing important information to other team members.
• All other duties as assigned

Qualifications

• Basic administrative knowledge and skills which are applied within clearly defined parameters using standard procedures and practices.
• Ability to read and write and follow written and oral instructions.
• Ability to use general office equipment, such as facsimile machine, copier, computer.
• Attention to detail and high regard for confidentiality.
• Must be able to use a computer and work the switchboard and paging systems.
• Exceptional customer service and phone skills.

EDUCATION, EXPERIENCE, CERTIFICATION AND LICENSURE REQUIREMENTS

• High School diploma or equivalent.
• 0-2 years administrative experience preferred.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• May include frequent lifting (up to 25lbs).
• Extensive walking, bending, stooping, standing.
• Ability to work in a fast-paced environment with multiple tasks.
• Ability to respond to problems and emergencies.
• Universal staffing, holiday, inclement weather, and a flexible work schedule are required. INDO

Benefits

The benefits eligible for this position depend on the total hours worked.

Company Description

Williamsburg's newest CARF accredited community and a top workplace award winner! At WindsorMeade Williamsburg our team members are dedicated to creating a community where age does not define the person. Our mission of Enriching Life’s Journey guides our team in delivering service that focus on autonomy and self-direction, whether that is done in our residents’ villas, apartments, assisted living, memory support or nursing residences. Our values of Culture, Stewardship, Partnership, Diversity, Hospitality and Quality form a framework for everything we do. If you possess strong professional skills and a desire to serve others by promoting person centered services in a team environment, we invite you to continue with this job application.

Our Team

Our team members are dedicated to creating a community where age does not define the person. Our mission of Enriching Life’s Journey guides our team in delivering service that focus on autonomy and self-direction, whether that is done in our residents’ apartments, assisted living, memory support or nursing residences. Our values of Culture, Stewardship, Partnership, Diversity, Hospitality and Quality form a framework for everything we do. Pinnacle Living is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, age, national origin, ancestry, citizenship, disability, or veteran status.

At Pinnacle Living all team members take an active role in “Enriching Life’s Journey” for everyone who calls our community home. In return for your commitment and dedication to our residents, our team members are rewarded with an industry leading benefits package depending on hours worked which can include free health insurance & affordable dental insurance, generous paid time off for vacations & holidays, and a company match for your retirement plan contributions to name just a few! We believe in building a diverse work for based on equity and inclusivity.

Vaccination Requirement

Employees hired for this position will be required to follow Pinnacle Living’s company-wide policies of being or becoming fully vaccinated against COVID-19 and to take the annual flu vaccine, each subject to potential accommodation for medical reasons or religious beliefs.