PLEASE READ!

Cover letter or resume MUST show how you have knowledge of ConnectWise (Manage) PSA, and how it's used in the Service Provider Industry.

Unqualified applicants without showing this information will immediately not be considered.

Position Objective:

We are growing our TEAM. Visionary 360 is looking for qualified people to join our team as a ConnectWise Help Desk Administrator. This team member will be responsible for assisting our clients with professional, first level support for ConnectWise Manage PSA, the ConnectWise Suite and its integrations.

Duties:

• Taking ownership of our Consulting Help Desk.
• Promptly resolve client issues and requests via email, telephone, and internet.
• Remotely manage client systems when applicable.
• Document all completed tasks and client interaction in the Visionary 360 ticketing system with great attention to detail.
• Stay current on all pertinent certifications.
• Stay current on all ConnectWise Manage updates and platform enhancements.

Position Requirements:

• Extensive knowledge of ConnectWise Manage PSA and its products.
• Prior experience while working in a Technical Services Provider (TSP), also known as a Managed Service Provider (MSP).
• Exceptional oral and written English communication skills; ability to speak to both technical and non-technical audiences.
• Help bring smiles to everyone that you work with.
• Excellent customer service and follow-up skills.
• Ability to understand and work with multiple time zones.
• Ability to pass a criminal background check.
• Strong troubleshooting ability.
• 2+ years in relevant experience

Education:

• AA or BS degree, is suggested but not required.
• ConnectWise Manage PSA certification. (This can also be acquired after being hired)
• Work Environment - Applicant to have the following:
• Home office or adequate space dedicated exclusively to Visionary 360 business, free from unreasonable noise/distraction.
• Dependable high-speed internet connection.

Job Type:

• Full-time Telecommute. (Remote, work from home.)

Compensation:

• Benefits: Vacation & Sick time, paid company holidays, retirement plan, health insurance options, and a fun work environment.

EOE Statement: Visionary 360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religions, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $45,000.00 - $68,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• working with an IT Solution Provider: 2 years (Required)
• ConnectWise Manage PSA: 2 years (Required)

Work Location: Remote

Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.