Position Summary: Works to ensure consistently high accuracy of consumer information and activities in the BCIL central file system and in the organization’s data management system. Maintains a centralized record/filing system for all BCIL programs in both office locations including physical and electronic files. Provides training and technical assistance to staff on file preparation and consumer data management system. Serves as quality assurance officer, running periodic audits, reporting to program managers on findings and helping to identify and implement remediation solutions to problems. Provides reasonable accessibility accommodation for staff related to file access. Provides general organizational administrative support including assisting with reception and phone coverage within BCIL offices as needed.

The Boston Center for Independent Living (BCIL) is a frontline civil rights organization led by people with disabilities that advocates to eliminate discrimination, isolation, and segregation. Our mission is to enhance the independence and inclusion of people with disabilities through advocacy, information and referral, peer support, skills training, PCA, and transitional services.

As an organization, we commit to making all aspects of our work antiracist, not only because it is just but because it is necessary to serve our community of people with disabilities. We commit to purposefully identify, discuss, and challenge issues of race and ethnicity, and the impacts they have on our organization, our work, and our people.

BCIL serves a very diverse clientele, and our staff reflects much of that diversity. People with disabilities, people of color, and those who speak another language are encouraged to apply for positions. All applicants are welcome.

Responsibilities:

· Assist in setting up and maintaining a centralized consumer record system (hard files) for BCIL programs.

· Support efforts to ensure that files are maintained in compliance with standards established by the Administration for Community Living (ACL) and HIPAA compliance protocols and other BCIL funding sources.

· Assist members of the management team with quality assurance checks on paper files and entries into the organization database.

· Assist in providing reasonable accommodations to staff with visual or other disabilities relative to their consumer records; activities may include (but are not limited to) setting up physical files for consumers and assisting staff in filing and retrieving documents and/or folders as necessary.

· Receive signed intake documents sent to the BCIL office and notify BCIL staff members of receipt of such prior to filing.

· Process files identified for closure, preparing correspondence to consumers, and update status of consumer records in database as well as on consumer record tracking sheets.

· Periodically identify, box, and log inactive files following BCIL protocols for storage at offsite storage service.

· Provide ongoing support to staff around trouble shooting, reviewing and correcting errors/omissions in electronic consumer records database. Will run a variety of audit reports as necessary and assist with the remediation of discrepancies discovered in audits.

· Provide organizational support for consumer databases including setup and training of new staff, quality assurance, report generation and troubleshooting. May be asked to attend periodic meetings both in and out of the office related to consumer databases.

· Other responsibilities as assigned including providing general administrative support such as aiding with data entry, filing, mailing projects, and providing reception and phone coverage of the front desk at Temple Place or Dorchester Ave. offices.

Desired Qualifications:

· Member of the population to be served or experience in an independent living setting.

· Commitment to independent living philosophy.

· Willingness to further knowledge through training and workshops throughout employment.

· Strong oral, written, listening, organizational and time-management skills and ability to take direction and follow through on assigned tasks.

· Strong computer skills, including accurate use of Microsoft Office products.

· Experience with Teams, OneDrive, and SharePoint.

· Experience working in databases and data collection programs.

· Creativity and ability to work as a member of a team.

· Ability to model clear professional boundaries, social skills, and work etiquette.

· Ability to travel between BCIL offices (driver’s license not required).

Equipment Operated:

Computers, copier, scanner, Microsoft Office, printer, and other office equipment/programs. Must be knowledgeable about and adept with use of mobile devices.

Working Environment:

Office area is a shared workspace divided by cubicles. Verbal communication can be heard from other staff in adjoining cubicles. This position requires a majority in-office presence with possible remote opportunities as appropriate.

Hours

40 hours – Full Time

Benefits:

· 2 weeks paid vacation (increases with length of service)

· 2 personal days /13 holidays / 12 sick days

· Health, dental, and vision (75% paid by agency). Short-term disability, long-term disability, and group life insurance 100% are company paid.

· Optional HSA medical and dependent care accounts, critical care insurance, and additional life insurance available (employee paid). 403(B) Retirement plans available.

Salary: $42,000 - $45,000 depending upon experience

Email cover letter and resume to: BCILemployment@bostoncil.org

BCIL is an Affirmative Action/Equal Opportunity Employer. Reasonable accommodation is provided as needed for employees and other affiliates. Criminal Offender Record Information (CORI) and List of Excluded Individuals/Entities (LEIE) checks are part of BCIL’s standard procedure.

Job Type: Full-time

Pay: $42,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Boston, MA 02111: Reliably commute or planning to relocate before starting work (Required)

Experience:

• file management: 1 year (Preferred)
• Data management: 1 year (Preferred)

Work Location: In person

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