Consumer Services and Information Specialist Job at Better Business Bureau of Central New England
Better Business Bureau of Central New England Worcester, MA 01605
Better Business Bureau, Inc. (BBB) is the nation’s oldest and most trusted resource for consumer information regarding businesses. Are you someone who wants to make an impact on the community by interacting with the public on multiple levels? If so, BBB is looking for you! BBB is seeking an energetic, empathetic individual with excellent customer services skills and a willingness to assist consumers and businesses through established BBB procedures.
Duties and Responsibilities:
- Answer public phone lines and set an example of excellence in customer service. Listen attentively and actively to encourage open communication.
- Understand and follow BBB policies and procedures
- Accurately update company reports, making certain reporting standards are met.
- Obtain data through various strategies such as direct phone and email contact, surveys, internet research, and analysis.
- Work effectively across departments and with BBB leadership.
- Mail, fax or e-mail appropriate information to businesses and consumers.
- Assist with special projects and perform additional duties as directed
Requirements:
- Professional speaking voice & excellent telephone etiquette.
- Commitment to providing outstanding customer service.
- Strong active listening skills, ability to investigate problems, probe for more information, and assist in resolving disputes.
- Capable of empathizing and working with a variety of consumers and businesses without taking sides.
- Display a commitment to accuracy
- Excellent written and verbal communication skills.
- Proficient with Microsoft Suite of Business Applications
- Good organizational skills.
- Ability to work well with others in a small office.
- Be flexible and receptive to new information.
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
Work setting:
- In-person
COVID-19 considerations:
The health and safety of our employees is of the utmost concern. We implement processes and precautions to prevent the spread of COVID-19 in our office.
Ability to commute/relocate:
- Worcester, MA 01605: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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