Come work for the #bestemployeronearth! Lookout Credit Union is searching for the right person to help our members tread fearlessly on their financial adventures. We currently have an opening for a part time Contact Center Representative.

The primary role of the Contact Center Representative is to assist members and potential members with their telephone requests, explain services, respond to problems, and direct phone calls to the appropriate area.

Essential Functions & Responsibilities:

• Assist members and potential members with their telephone requests, answer questions about Credit Union products and services, resolve problems that are within their authority to resolve, and refer problems beyond their authority to the appropriate area.
• Identify cross-sell opportunities and services to members.
• Maintain member account information in core system.
• Ensure the appropriate records are maintained.
• Assist other departments as needed.
• Perform other job-related duties required or assigned.

Performance Measurements:

• Provide informed, prompt, professional, and accurate service and support to all members and associates by answering the telephone within two rings.
• Direct all telephone calls to the appropriate person with minimum transfers.
• Process member transactions with zero unresolved errors.
• Successfully recommend new products or services to 20% of all members contacted.
• Develop and maintain knowledge of all relevant policies and procedures to ensure compliance with applicable regulations.
• Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
• To participate in a positive productive working environment.

Knowledge and Skills:

• Experience: Up to six months of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: Friendliness, courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and outside the organization, generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.
• Other Skills: Good telephone and listening skills are essential. Strong personal computer skills including data entry. Must be able to create and log into an email account to send and receive messages. Ability to use a ten-key calculator and keyboard by touch is necessary.
• Physical Requirements: Ability to express or exchange ideas by means of the spoken word. Talking is important to impart detailed or important oral information accurately and quickly to other workers and the public. Must also have the ability to perceive sounds and words through oral communication. Ability to exert up to 30 lbs. of force occasionally and lift, carry, push, pull, or otherwise move objects. Involves sitting for long periods of time.
• Work Environment: Work is generally performed in a temperature-controlled office environment. Exposure to ambient office equipment noise such as computers, telephones, and conversations between associates and members.

This position will be open for a minimum of five (5) business days beginning Monday, May 8, 2023. Interested candidates should apply through this portal. No paper applications will be accepted.

Lookout Credit Union is an Equal Opportunity Employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification in accordance with applicable federal, state, and local laws. By completing an application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our members and contributing to the success of Lookout Credit Union, its members, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those persons requiring accommodations to the application and/or interview process should contact a representative of the Human Resources department.

Employment with Lookout Credit Union will be contingent upon the successful completion of a credit and background check along with verification of eligibility to work in the U.S.

Job Type: Part-time

Pay: From $13.00 per hour

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Pocatello, ID 83201: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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