Summarize the main purpose of the role.

• The Specialist, Service Sales Operations is responsible for maintaining and expanding service sales for the client Point of Care capital technologies portfolio.
• The Specialist will prospect, analyze, prepare, negotiate, and execute on closing service contracts.
• This position will act alone and as a liaison to increase the company's service sales market penetration and will have direct interaction with customers.
• The Specialist will facilitate the sale and distribution of service contracts working with various internal groups/personnel across multiple commercial departments (Sales, Finance, Marketing, Contracts and Legal), maintaining expert knowledge of program levels, entitlements, contractual terms, and pricing.
• This role will work in an office environment based in our Princeton, New Jersey headquarters.

MAIN RESPONSIBILITIES

• Achieve service sales targets through efficient and effective sales cycle management. Central point of contact for service contract sales and timely processing of contracts
• Develop contact/target list regarding service contract sales opportunities (new contracts, contract renewals, lapsed contracts). Negotiate and draft contract terms and conditions in accordance with corporate policies
• Utilizes systems and platforms for customer contact, sales opportunities, and sales cycle management to proactively convert our installed base into Service contract.
• Analyze potential risks that contract changes may pose to the organization
• Present and explain contract conditions and details to customers, business partners, and management
• Build relationships with key stakeholders within accounts
• Develop and execute sales strategies
• Resolve any existing contract conflicts
• Work with different levels of personnel within an organization to analyze and solidify an overall contract strategy
• Independently support full contract management. Analyzes customer’s capital technology products to compose service proposals, quotations, and executable contracts from approved templates
• Acts as a resource to the sales organization in regard to current pricing and contracting policies and programs
• Participate in and prepare for contracting strategy meetings
• Perform database maintenance on an ongoing basis to insure accurate reporting
• Assist in updating departmental SOPs (Standard Operating Procedures)
• Meet deadlines and update clients with status
• Interface with internal departments to establish working relationships, assure proper end-user pricing and contract effective dates are loaded
• Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices; build productive internal/external working relationships
• Carries out duties in compliance with established business policies
• Other duties as assigned, according to the changing needs of the business

Education

• Bachelor’s Degree , business-related discipline

Experience/Background

Minimum 2 years:

• Experience directly related to contract sales and administrations, preferably within the biotech/ healthcare industry
• Demonstrated organizational skills, attentiveness to detail, ability to work under general supervision and the ability to handle multiple projects simultaneously.
• Demonstrated exceptional interpersonal, written and verbal communication skills, including the ability to listen, resolve moderately complex problems, deal with unresolved issues, delays, and unexpected events, while effectively communicating and maintaining rapport with Customers, and Sales Representatives,
• Demonstrated proficiency in operating a personal computer. Minimum intermediate Word and Excel experience a must (Advanced proficiency with MS Office preferred)
• Demonstrated ability to effectively and constructively communicate across departmental disciplines while pursuing service contract sales goals
• Strong analytical ability, originality and ingenuity required. The demonstrated ability to enter and retrieve data quickly is also required. Must have the knowledge and ability to extract data from multiple information systems on an ad-hoc basis.
• Strong organizational and follow-up skills, as well as attention to detail.
• Must have customer service attitude
• Self-motivated - Out of the box thinker; positive attitude, passion for quality and delivery and excellence. Ability to maintain regular and predictable attendance.
• Ability to work in a high volume, fast-paced, dynamic team environment
• Previous sf.com/CRM or database experience preferred
• Ability to leverage and/or engage others to accomplish projects.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.

Job Type: Contract

Salary: $23.99 - $26.00 per hour

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Princeton, NJ 08540: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• contract sales and administrations: 2 years (Preferred)
• Negotiate and draft contract terms and conditions: 2 years (Preferred)
• Analyze potential risks that contract changes: 2 years (Preferred)

Work Location: One location

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