As a CSR you will be the frontline in our customer service experience, providing excellent service to every customer. Answering questions, assisting with navigation, and completing forms as needed to ensure the customer's issue is resolved in a timely manner.

What you will do
⦁ Responding to calls, emails, or chats from customers who have questions.
⦁ Assisting with website or application related issues.
⦁ Answering questions regarding products or services the customer may have.
⦁ Documenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation.
⦁ Transferring data from documents into the client's system.
⦁ Making outbound calls to collect customer information missing from applications as needed.
⦁ Additional duties as needed, to be discussed during your interview.

To qualify
⦁ You must have a high school diploma or equivalent.
⦁ At least 1 year of call center experience OR 2 years of customer service experience
⦁ Be willing to work under an immediate supervisor. Accept and learn from feedback – we are all in this together and growth is guaranteed!
⦁ We will pay you to complete online training, but you must commit to attending – 100%, no missed time
⦁ Be able to complete and pass a background check
⦁ Be willing to complete a drug screening

TECHNICAL REQUIREMENTS
⦁ Desktop or laptop (We do not provide computer equipment)
⦁ Operation system: Windows 10 or Mac OS Mojave, Catalina, or Big Sur
⦁ Processor speed: Dual Core 2 GHz or better
⦁ RAM: 4GB or better
⦁ Hard Drive: 20GB or better
⦁ All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
⦁ Must have reliable high-speed internet
⦁ 20MB download minimum
⦁ 10MB upload minimum
⦁ DSL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service, No Wireless Providers like T-Mobile, Verison, or AT&T Wireless Internet)
⦁ For this position, a wired USB headset with built-in microphone and noise cancellation is required.
⦁ We do require that you have an active, functioning webcam.
⦁ A second monitor/screen is required.

Activus Connect does not hire outside the US, Puerto Rico, or Canada at this time. We also do not hire in the following states: AK, CA, CT, DC, DE, HI, IA, ID, MT, ND, NH, NJ, NM, NY, OR, SD, UT, WA.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift

Work Location: Remote

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