Role and Responsibilities
We are looking for a strong internal candidate to be part of an evolving Customer Experience team here at Downeast HQ, Salt Lake City. Our ideal candidate has hands on experience and knowledge of daily store operations, Home or Clothing. This person would exude dependability, a strong work ethic, excellent communication, organizational and multi-tasking skills, professional demeanor, and an ability to connect with customers. The position reports directly to the Customer Experience Manager.
Essential Functions
- Support Customer Experience Manager as needed in all functions of Customer Service
- Consistently creating positive web-based interactions and phone conversations with our customers
- Daily commitment to assist customers with placing orders, addressing order inquiries, and resolving problems
- Reviewing and tracking of shipping status
- Building positive relationships and fostering open communication with other department teams
- Replying timely and professionally to online reviews from customers
- Utilizing Microsoft Office, i.e. Excel, daily to perform job duties
- Using POS systems [LS Retail & STORIS] to assist customers with information and other order issues
- Other duties/projects as required by management
Working Conditions
- Desk work/ computer screen time
- Phone call conversations; emails; responses to online reviews
Qualifications and Education Requirements
- Flexible hours, available throughout the business day
- Infrequent availability evenings/weekends, as business dictates
Preferred Skills
- Previous retail and/or customer service experience
- Excellent communication skills
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