Your mission

GotPhoto is growing and our new clients will rely on you as their first point of contact. In this role, you will sharpen your skills in building customer relationships and fostering customer loyalty by managing all aspects of our clients’ accounts via phone and email. If you have the desire to acquire excellent knowledge of our product and its features, then joining us as Customer Care Agent will facilitate your growth and development into a T-shaped generalist.

This is a fully remote position: you must be located and resident within the following states: California, Colorado, Florida, Georgia, New Jersey, New York, Oregon, Pennsylvania, South Carolina, Texas, or Virginia.

Compensation is 15 - 20$ per hour based on your level of experience, which we will discuss together.

Your role

You will be part of the Customer Care team, led by Derrick Dyer. As a team, we are part of an innovative, supportive, and fun Saas-scaleup with exciting growth opportunities ahead of us. As a crucial member of our client-facing team, as a Customer Care Agent, you will:

• Provide daily support to GotPhoto customers through effective and organized phone and email communication.

• Assist new GotPhoto customers with onboarding and existing customers with product best practices while continuously staying up to date with our product knowledge.

• Effectively transform frustrated customer situations into exceptional customer experiences through complex issue resolution and timely follow-up.

• Cultivate lasting client relationships, enhance client retention through empathy and consultative approaches, and help customers achieve their goals using our product.

• Collaborate closely with members of the Customer Care and Customer Success teams, while actively engaging with other GotPhoto teams across various levels.

Skills we are looking for

• You have excellent German and English language skills, both written and verbal.
• You can quickly adapt to a changing environment and prioritize multiple urgent tasks.
• You possess good listening skills and can communicate clearly under pressure.
• You are a team player and can work independently in a remote environment.
• You have sound technical understanding and an interest in learning how to use and understand software products.

With us, you can look forward to this

The Culture

• A company that has grown sustainably first in the EU and for a few years now in the US, too, and profitably over the last 10 years and is a market leader!

• A culture based on trust and an inspiring atmosphere where ideas are heard and implemented

• In a supportive environment that likes to set each other up for success, we can be vulnerable and authentic

• Regular employee surveys to measure employee satisfaction and foster continuous improvement

• The occasional get-together via virtual team events (lately also in person)

The Perks

• Unlimited paid holiday and sick leave

• Subsidized fitness membership through Classpass

• Development & learning opportunities through regular check-ins with your team lead, team exchanges and development reviews

• Education budget, that allows you to grow professionally and explore new ideas

About us

fotograf.de/GotPhoto is the market-leading digital workflow solution for volume photographers in Europe & US.

Did you know …? There are over 440 million school and preschool children photographed yearly around the world.
Our software supports photographers to scale their business and focus on their passion: Photography!
We are a start-up that has grown profitably and sustainably over the last few years and created a human-centric culture, where honesty and authenticity are clear values.

Our culture is one of a positive business model, with the mindset “we create winners”. Photographers, parents, schools, and labs are better off when using our software.

Why work with us? Let us introduce ourselves!
Check us out on Glassdoor
Connect with us on LinkedIn

We work as one team. Wherever you come from. However, you identify. We believe in equal opportunities.
We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief.
We make recruiting decisions based on your experience, skills, and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.