Customer Experience Center Specialist, Sewell Automotive Companies

Overview:

Building relationships, not selling cars and trucks, is our first priority, and it has been for more than a century. “Customers for Life” - That is our aim. The secret is in how we treat others, and each other. Sewell is still the family-owned business it always has been. Our service can be experienced at 18 dealerships in Dallas, Fort Worth, Grapevine, Plano, McKinney, Houston, Austin, San Antonio and Sugar Land.

Sewell Automotive Companies offer opportunities with the following brands:

Audi BMW Buick Cadillac GMC Infiniti Jaguar Land Rover Lexus

Mercedes-Benz MINI Subaru

Responsibilities:

• -Demonstrate a “servant’s heart” by creating unique and personalized experiences for our customers

• -Assist customers by phone, email, chat, text, and social media

• -Work within several software programs simultaneously

• -Schedule reservations for our customers to have their vehicles serviced

• -Own any customer issues or concerns

• -Escalate customer concerns as needed

• -Work closely with sales and service departments to resolve any issues

• -Maintain a professional appearance and communication style

Requirements:

• -Genuine desire to solve a customer’s problem

• -Utilize good critical thinking skills to solve customer concerns

• -Strong written and verbal communication skills

• -Show empathy to our customers while handling their requests

• -Excellent active listening skills

• -Type minimum 35 words per minute

• -Proficiency in all Microsoft Office programs

• -Ability to focus on customer concerns while working in multiple computer programs with efficiency and accuracy

• -Detail oriented with excellent organizational skills

• -Ability to work independently and be a valued member of a team

• -Must be process driven

• -Previous hospitality industry experience preferred (hotel, restaurant, retail sales, etc.)

• -Business professional dress code

• -High school diploma required

Benefits:

• -Competitive starting compensation

• -Continuous education opportunities

• -World-class training and development

• -401(k) with a company match starting on day one

• -Medical, dental, and vision insurance

• -Tuition reimbursement for qualifying associates

• -Company paid short-term disability

• -Life insurance and long-term disability options

Sewell Automotive Companies maintains a strong policy of equal employment opportunities for all associates and applicants of employment. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age over 40, marital status, disability or citizenship as well as other classifications protected by applicable federal, state or local laws. EOE