Job Title: Customer Care Specialist

Job Location: Fully remote, but candidates CANNOT be located in Alaska, Arizona, California, Hawaii, Oregon, Vermont, Washington, or Wyoming.

Pay: $15.00/hr

Job Type: Contract

Job Start Date: TBD

Shift Dates/Times: Schedules vary

Benefits: Health, Vision, Dental, 401K

Job Description:

This position will provide customer care and support regarding mortgage banking, hazard insurance, and property loss.

Job Details:

• Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
• This role requires listening to our customer’s concerns and showing empathy while resolving their issue.
• Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
• You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
• A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

Successful candidates will possess the following:

• High School Diploma or GED
• 1 year of work experience required, which includes at least 6 months of customer service experience (call center experience preferred)
• Strong attention to detail
• Love talking to people and have the ability to WOW customers on every call
• Excellent written and verbal communication skills
• Excellent listening skills
• Relentless drive to own the customer’s problem and resolve it
• Ability to adapt well to change
• Ability to work well in a fast paced work environment
• Ability to think outside the box and resolve problems
• Ability to multi-task using technology, including call handling, loan level review, and call documentation

Job Types: Full-time, Contract

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Overtime
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: Remote

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