The California Public Employees’ Retirement System (CalPERS) is the nation’s largest public pension fund, providing retirement and health benefits to public employees, retirees, and their families. Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation. At CalPERS, we’re committed to people – the people we serve, our team members, and the larger community around us. CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement.

Telework Information: This position is eligible for a full-time remote schedule, with a requirement to occasionally report to the office.

CalPERS has multiple opportunities for Customer Contact Center Analysts in our Customer Experience Division (CXD), Frontline Agent Resource and Mentorship (FARM) Team.

Under the supervision of a Staff Services Manager I, Customer Contact Center Analysts are responsible for performing consultative and analytical duties to support the customer service goals and objectives of the division as well as the organization.

Success in these positions requires the ability to demonstrate strong interpersonal and professional customer service skills, a positive attitude, flexibility, and dependability, with the ability to work independently, exercise good judgment in all work-related activities, and work effectively with sensitive subject matter. In this position, you will have the opportunity to interpret and apply provisions of law, court decisions, and departmental policies while demonstrating excellent verbal and written communication skills and providing excellent service.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Call center or other customer service industry background
• Ability to work in a fast-paced environment, set priorities, and meet deadlines
• Demonstrates excellent attendance and punctuality
• Strong organizational skills and time management skills
• Demonstrates the ability to be detail oriented and attentive; excellent verbal and written communication skills
• Possess basic computer skills and software application use
• Ability to effectively align with and implement management direction and decisions
• Familiarity with application of rules and regulations, departmental policies and procedures, and other related statutes, laws, rules, regulations, and/or legislation

Job Type: Full-time

Pay: $3,534.00 - $5,744.00 per month

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Schedule:

• 8 hour shift

Work Location: Remote

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