Customer Experience Agent Job at H2insight, Inc.
NOW HIRING CUSTOMER EXPERIENCE AGENTS
PART-TIME
WORK FROM HOME
FLEXIBLE SCHEDULE
NO SALES
CUSTOMER EXPERIENCE AGENT ROLE
The Customer Experience Agent (CEA) role is responsible for engaging with our clients' customers via telephone to conduct a variety of satisfaction surveys and engagement calls. CEA team members enjoy working from home on a flexible schedule that works for them. No sales involved.
JOB REQUIREMENTS
- Must have your own PC or laptop with Windows 10 or higher (no Mac, iOS, etc.), 2-way headset with USB connection, and high-speed internet access
- Two years of customer service and/or prior call center experience
- Pleasant and professional phone voice
- Must work well independently
- Attention to detail
- Ability to type 40 wpm
- Bilingual skills are also a plus but not required
- Located in the United States
- Able to participate in class training via Zoom
- ALL applicants must complete a recorded voice assessment on Indeed. Qualified applicants will be contacted within 72 hours.
ABOUT H2INSIGHT
H2insight is an established leader in the Customer Experience Management Industry with over 25 years in business. Local to Tampa Bay, H2insight aims to foster a positive culture for its employees, while working with passion and purpose on our mission to help our clients promote customer loyalty and retention.
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Job Type: Part-time
Pay: $11.00 per hour
Benefits:
- Flexible schedule
- Work from home
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Self-determined schedule
- Weekend availability
Experience:
- Customer service: 2 years (Required)
Work Location: Remote
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