Are you obsessed with excellent customer service and looking for an entrepreneurial opportunity to make a difference in the lives of older people? Do you speak Spanish fluently?
Candoo Tech provides remote tech support and training specifically designed to help older adults stay safe, independent and connected. The ideal candidate for this role has a proven track record and passion for creating fantastic customer experiences. Someone who knows what world-class customer service looks like and is patient and empathetic and a great communicator. If you thrive in an entrepreneurial environment, where you can wear many hats and have opportunities to grow and expand, than this is for you!

MUST BE BASED FLUENT IN ENGLISH & SPANISH AND AUTHORIZED TO WORK IN THE U.S.
Description
We are seeking a bi-lingual English/Spanish-speaker with experience in remote customer support. You are always identifying opportunities to delight customers by going above and beyond the initial customer requests.

What You’ll Be Doing:

• Deliver excellent service to our customers via email, chat & phone.
• Use Zendesk, our ticketing platform to track and respond to customers’ inquiries.
• Schedule sessions with our Tech Concierges
• Prepare written responses to customers in Spanish and English.
• Proactive customer outreach to prospective and current clients.
• Create email templates and How To Guides.
• Meet and exceed customer support team's KPIs, SLAs and other team goals.
• Recommend process and product improvement to increase CSAT and overall customer experience.

Key Qualifications:

• Strong written and verbal communication in Spanish and English.
• At least 3+ years of experience in customer service, ideally in a Service Desk / IT support environment, preferably directly with consumers.
• Experience with Zendesk.
• Passion for customer support.
• Strong people skills and a talent for problem solving.
• Strong aptitude for consumer technology a plus.
• Ability to communicate clearly and patiently to older people in person and remotely.
• We are an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Work from home

Experience level:

• 3 years

Shift:

• 4 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote

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