If you are passionate about e-commerce, highly competent with computers/technology, and seeking a career that encompasses long-term growth for yourself, Skar Audio could be the perfect fit for you. The Customer Service Associate position is responsible for managing communication with customers across multiple messaging platforms, fielding customer calls and helping any other customer facing daily tasks required. We are looking for strong individuals to bring their compassion, personality, and desire for success to the forefront in representing who we are as a brand and company.

Quick Facts About The Role

• Title: Customer Service Associate
• Position Pay Type: Salary
• Position Annual Wage Rate: $65,000
• Job location: St. Petersburg, FL
• Standard Office Hours: 9:00am - 5:30pm

Job Responsibilities

• Navigate, resolve, and respond to customer interactions utilizing various messaging platforms within a designated response time
• Accurately update and maintain customer records and company information in multiple systems
• Understand the voice of the customer and bring any areas of deficiency to the organization’s leaders
• Deliver exceptional customer service in every interaction
• Participate in activities designed to improve customer satisfaction and business performance
• Handle multiple customer interactions and internal requests simultaneously

Required Qualifications

• Bachelors Degree
• 2-4+ years experience in a customer service associate role
• Proficient with Microsoft Office and QuickBooks preferred
• Strong sense of responsibility and professionalism
• Ability to work some nights and weekend shifts as required
• Excellent written and verbal communication skills

Ideal Candidates will possess

• A highly motivated, competitive, and self-starter attitude
• Ability to type 50-60+ WPM
• A tech oriented, computer first mindset
• Ability to work weekend hours remotely (in special circumstances only)

About Us

Skar Audio, Inc. is a privately held, rapidly growing, e-commerce company focused on providing consumers with world class car audio products. Founded in 2012, our brand has become one of the most dominant in the industry, with company growth exceeding 2x or 3x every year since inception. This growth is backed by an extraordinary team of dedicated individuals who are focused on one common goal: delivering products that bridge the intersection of audiophiles meeting excellence.

The team here is quickly expanding, and we are looking for a customer service associate who  is ready (and excited!) to contribute to building a business of epic proportions while providing the best possible customer experience imaginable. Skar Audio has a growing national footprint, with our headquarter offices located right here in the heart of St. Petersburg, FL; and also has a satellite location based in Las Vegas, NV. This position would be in office, at our FL location.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Paid time off

Work Location: One location

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