BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community. BayCare’s top priority is the health and well-being of our communities as Tampa Bay's leading multi-specialty group with more than 600 providers practicing 45 specialties in over 175 outpatient locations throughout the Tampa Bay and west central Florida regions.

BayCare offers a competitive total reward package including:

• Benefits (Health, Dental, Vision)
• Paid time off
• Tuition reimbursement
• 401k match and additional yearly contribution
• Yearly performance appraisals and team award bonus
• Community discounts and more
• AND the Chance to be part of an amazing team and a great place to work!

Job Summary & Responsibilities

The Customer Service Center Specialist is responsible for:

• Supporting the physician's office health care team, schedules patient appointments, assists with patient inquiries, may arrange for other procedures, laboratory and consultations with referral doctors, serves as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts.
• Responsible for quickly determining the needs of the customer.
• Other marketing and non-marketing related duties as assigned.
• Required specific skills include: Active listening/verbal and written communication skills; ability to multi-task between systems while communicating with the customer and documenting the account within appropriate database; MS Office (Word, Outlook, Excel); ability to handle escalated calls to resolve issues with professionalism and patience; ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgement; able to type 40-45 WPM <2 errors.

Preferred specific skills include: Fluent bilingual Spanish-English reading, writing, and speaking skills and knowledge of health care and/or managed care industry.

Position is remote - full-time work from home.

***While this position is remote, qualified candidates must reside in the State of Florida***

Education

• Required High School or Equivalent
• Preferred Associate’s Related Field

Experience

• Preferred 1 year Customer Service
• Preferred 1 year Call Center
• Preferred 2 year Healthcare

Specific Skills:

• Interpersonal skills
• Written and verbal communication skills
• Critical thinking skills
• Medical terminology use and understanding
• Work independently
• Knowledge of regulatory standards appropriate to position
• Administrative and clerical skills
• Organizational skills
• Computer skills appropriate to position
• Problem Solving
• Customer service skills
• Detail oriented
• Multi-tasking skills
• Time management skills
• Utilize CPT and appropriate ICD codes
• Bilingual