Customer Service Chat Agent Job at Support Services Group

Support Services Group Waco, TX 76701

Are you looking for opportunities to work for a rapidly growing company with room for advancement? Support Services Group builds careers! Our company has grown over 400% in the last 12 months! So, there is a ton of room for growth and opportunity. Interested in a leadership opportunity? At Support Services Group, 95% of leadership are hired from within.

Do you have a passion for sports? Would you like to work for America's sportsbook, a world-class and premiere mobile sports betting operator in the US?

Support Services Group is hiring Customer Service Chat Agents to join our team!! Our roster has an opening with your name on it. We employ hard-working, action-oriented team members and are continually looking to recruit exceptional talent. Our company continues to grow because of our dedication to providing the best customer care in the industry.

The Game Plan:

This is a work onsite position at our state-of-the-art Call Center in Waco, TX.


The Customer Service Chat Agent position will encompass:

  • Reply chats by helping customers with billing, technical and service questions.
  • Address customer issues and resolve them in a timely and efficient manner.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Follow communication procedures, guidelines, and policies
  • Provide accurate, valid, and complete information by using the right methods/tools
  • We provide you with 4 weeks of paid training to teach you all about our products and services.

Compensation Details:

  • Earn $14.75/hr.
  • Offering a special LOYALTY BONUS of $500 ($200 after 60 days and $300 after 90 days)

What We Offer:

  • Health, dental, and vision insurance after 90 days
  • Paid Holidays
  • Accrue paid time off
  • Work with a supportive team committed to helping you feel comfortable and successful.

What we're looking for in our next team player:


Strong writing and grammar skills.

Strong in both verbal and written communications and the ability to multi-task easily.

The ability to compose professional correspondence without requiring additional training.

Typing 25+ WPM with the ability to quickly learn new software.

We’re excited for you to join our team. Looking forward to meeting you!




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