Airxcel is a market leading supplier of heating, ventilating, air conditioning and appliance products serving worldwide specialty markets. Our employees find the opportunity to express creativity and innovation, enhance education and be a productive team member in a supportive work environment.

Suburban is a division of Airxcel and has been in business since 1947. We design, manufacture, and market appliances for the RV industry and we are a market leader for every product line that we produce.

IMMEDIATE HIRE!

Job Title: Customer Service Representative

Job Location: Dayton, Tennessee (no relocation offered for this position)

FLSA Status: Non-exempt

Shift: Monday through Friday with overtime as needed

On-Site position, no virtual or remote work

SUMMARY:

Customer Service means to take care of the customer in the best way possible. Take care of their needs and concerns with professionalism and care. Most of your time will be handling various calls and emails that require research and follow-up. If a customer is calling that means, they have a question or issue they need a solution. It can be something simple as where is their orders or what part should they be ordering or could be their unit is not working. While customer service can’t diagnose their problem, we can lead them to a service center that can help them. It is our job to make them feel that their inquiry is something we take seriously, and we want to help them get it solved.

CORE RESPONSIBILITIES:

• Answer customer calls and help with needs
• Provide pricing and lead times
• Provide them locations and phone #s for local Service Centers
• Give updates on the status of their order/s
• Enter in Customer POs
• Mail duties
• Make sure all mail has postage
• Take mail to the front for the mail carrier to pick up
• Bring back mail dropped off and take to mail room
• Run Daily Reports
• Warranties for Service Centers & OEMs
• Enter Credits
• Create RGA and Call Tags
• Answer Emails from customers
• Enter in RTS (Return to Stock)

Position Requirements:

• High school diploma or equivalent
• Previous customer service experience
• Experience in Office 365 (outlook, excel, word)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, talk, hear, stand, and walk. The use of hands and fingers to operate a computer and telephone keyboard.

WORK ENVIRONMENT

• The noise level in the work environment is quiet.

EEO/AAP - Drugfree Workplace

EQUAL EMPLOYMENT OPPORTUNITY

Suburban, a Division of Airxcel, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are currently unable to sponsor.

Job Type: Full-time

Pay: $15.50 per hour

Benefits:

• On-the-job training

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person

Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.