Position Summary:

The Customer Service Representative is responsible for interfacing with customers in both in-person, phone and e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

Essential Duties and Responsibilities:

· Understand and know the working of SPS and the products

· Maintain the office/front desk and sitting area clean

· Greet and treat customers with respect and enthusiasm

· Maintain the sample display stands in the greeting area and keep sample chips handy

· Enter opportunities into SPS

· Place HOLD/SOLD tags as and when requested

· Check on holds older than 2 weeks and release/extend as necessary

· Have holds no older than 1 month in the system

· Have e-mail confirmations before releasing holds

· Make cold calls to customers as and when time permits

· Make calls on Accounts Receivables

· Prepare daily call and activity logs

· Take pictures (1 per bundle) of every bundle coming out of containers and upload them into SPS

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Prior experience with the general public (customers) a plus; prior experience as a cashier a plus
• Ability to accurately serve as a cashier, including processing credit cards, making change, and other basic math skills
• Excellent oral/written communication skills
• Excellent customer relationship skills
• Excellent organization skills
• Ability to multi-task
• Ability to work in a team environment and take direction from management
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Weekly day range:

• Every other weekend
• Monday to Friday

Work setting:

• In-person

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Ability to commute/relocate:

• North Charleston, SC 29418: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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