Customer Service / Office Representative Job at Zephyr Aluminum Products, Inc
Zephyr Aluminum Products, Inc Dubuque, IA 52003
About us
Zephyr Aluminum Products, Inc is a small business in Dubuque, IA. We are professional, agile, customer-centric and our goal is to Zephyr is a family owned company, started in 1951, that furnishes and installs windows and doors in both commercial buildings and homes.
Since 2004, we have been the area's exclusive Renewal by Andersen affilliate for replacement windows and doors.
Not only do we sell and install replacement windows, we want to do so with a 'World Class' level of customer satisfaction.
With our continued year over year sales volume increase, we now need a full time person to help us order windows and doors, support our sales staff, set appointments with homeowners and communicate with customers both by digital nad by voice.
This position will require:
- Attention to detail
- The ability to write clearly and communicate well, especially over the phone
- Thoughtful decision making in regard to customer service and our business needs
- Coordinate and communicate between our sales staff and our installation staff
- Learn and function expertly within several industry specific software systems
- Microsoft Office proficiency, including Word and Excel
Some construction knowledge is helpful to better understand the window and installation complexities that happen at various points in the process from selling the windows to installing the windows.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Dubuque, IA 52003: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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