Customer Service Professional Job at Shar Music
Who We Are
Shar Music is the recognized market leader in North America as a supplier of violin family instruments, bows, sheet music, cases, strings, and accessories. Our 70+ person team, many of whom are musicians themselves, strive to for impeccable quality of service, and take great care to make sure each violin, cello, viola, or bass which lands in the hands of a musician or musician-to-be is of the finest quality available.
Responsibilities:
- Maintain updated knowledge of the organization’s products, services, and customer service policies.
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
- Respond promptly and professionally to incoming customer inquiries by telephone, email, and other point-of-contact forms of communication.
- Participate in training opportunities provided by the organization or outside entities.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.
- Educate customers about current promotions and advertisements.
- Participate with inventory management functions to include: the receiving procedures, transfer, pricing procedures, product counts, and physical inventories as required.
- Maintain the professional image of the Call Center Department and company.
- Contributes to the team effort by accomplishing related results as needed.
- Apply up-selling and cross selling techniques by understanding our products and how they work
- Other duties may be assigned
Qualifications:
- Familiarity with customer-relationship management (CRM) software programs desired.
- Ability to maintain a calm and polite manner in stressful situations.
- Excellent organizational and multitasking skills while working under changing priorities.
- Demonstrates exceptional interpersonal skills when dealing with customers, staff, and management.
- Ability to build long-lasting customer relationships and drive sales
Required Skills, Abilities & Attitudes:
- Enthusiastic Self-Starter
- A positive and proactive attitude
- Demonstrates a high level of integrity
- Great Active Listening Skills
- Utilization of creativity to find out-of-the box solutions
- Prioritizes building trusting relationships and connections over making a sale
Benefits:
- 401(k)
- 401(k) Matching
- Medical
- Dental
- Vision
- Life
- Short & Long Term Disability
- Generous PTO
- Employee Discount Program
- Flexible Schedule
To learn more about Shar Music and our Company Culture check out our socials:
- Our Website: https://strings.sharmusic.com/
- Facebook: https://www.facebook.com/sharmusic
- Instagram: https://www.instagram.com/sharmusic_/
- TikTok: https://www.tiktok.com/@shar_music
- Twitter: https://twitter.com/SharMusic_
- YouTube: https://www.youtube.com/c/SharMusicTV
Shar Music is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.
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